Ground Ops Coordinator

Socket.dev; Erlanger (KY); On-site; USD 55,000 - 64,000; Full time

Job summary

Atlas Air Worldwide is seeking a Ground Operations professional to set up and follow up on all ground handling and service functions for Charter and ACMI offline operations.

The role requires a BA in Aviation or equivalent ground handling experience and a minimum of four years in airline operations, with flexibility for nights, weekends and holidays. Proficiency with MS Office and strong communication are essential.

Qualifications

• BA in Aviation required or equivalent ground handling/airline operations experience.
• Minimum of four years airline experience or equivalent.

Responsibilities

• Liaison between Atlas online and offline stations to relay airport restriction information.
• Serves as point of contact for the Ground Ops department via 24/7 phone line.
• Confirm aircraft fuel operations, crew and catering provisions, deicing, passenger handling, and cabin services per SOPs.
• Track fuel services on passenger and cargo aircraft per station.
• Send updates to fuel supplier and plane vendor for schedule changes.
• Assist in set up and revisions of documents provided to vendors for charter/operation.
• Present General Declaration and Landing Rights forms to U.S. Customs & Border Protection as required.
• Present Aircraft Prior Permission Required forms to Military Base Operation as required.
• Maintain department database for General Declaration and Landing Rights filing.
• Coordinate with main-line stations on supplies and stock levels for flights/operations.
• Support other departments as needed.
• Track residual disinsection to ensure country/regional compliance.
• Ensure Positive Launch items vetted for AMC operations.
• Assist with setup for ADHOC operations such as diversions and SA offline.
• Assist with crew base access procedures for applicable AMC stations.
• Perform other duties as assigned.

Skills

Customer service

Communication

Teamwork

Multitasking

Ground ops knowledge

Education

BA in Aviation or equivalent

Tools

Word

Excel

Outlook

PowerPoint

Job description

Join Atlas Air Worldwide. Move the World with Us!

At Atlas Air Worldwide, we’re not just an airline, we’re a global engine powering cargo, passenger, and leasing operations across more than 70 countries. As a leader in outsourced aviation logistics, we’re built on a foundation of safety, service excellence, integrity, innovation, teamwork, and responsibility. With over 30 years of history, a modern all-Boeing fleet, and nearly 5,000 teammates collaborating across operations, technical, and corporate functions, we’re driven by purpose.

If you're ready to grow, innovate, and help us deliver excellence every single day, you belong here.

Position Summary

Sets up and follows up on all ground handling and service functions for Charter and ACMI offline operations.

Values and Behavioral Standards

To ensure the effective communication and application of company values and behavioral standards, as stated in our company “Code of Conduct” policy, and to respond appropriately in the event of any known departure.

Major Job Accountabilities

• Liaison between all Atlas online and offline stations to relay airport restriction information such as vendors, staffing and notam closures to all operating parties
• Serves as point of contact for all inquiries for the Ground Ops department via 24/7 phone line
• Confirm aircraft fuel operations, crew and passenger catering provisions, aircraft deicing services, passenger handling, and aircraft cabin services are in place according to standard operating procedures
• Track fuel services on passenger and cargo aircraft per station.
• Send updates to fuel supplier and into plane vendor of any schedule changes as needed.
• Track Approved Vendor List (AVL) to ensure compliance with fuel and deicing activities
• Assist in the initial set up and revisions of official documents provided to the designated vendors per charter and/or operation. Coordinates with vendors to ensure services are in place and rendered.
• Present valid General Declaration and Landing Rights form to U.S. Customs & Border Patrol to obtain approval as required on International flights.
• Present completed Aircraft Prior Permission Required form to Military Base Operation to obtain approval as required prior to date of operation.
• Maintain department’s database with information pertinent to General Declaration and Landing Rights filing.
• Assist in the coordination with main-line stations regarding supplies and stock levels required for flights/operations
• Support all other departments as needed
• Track Residual disinsection of all company aircraft to ensure country/regional compliance requirements are met
• Ensure Positive Launch items have been vetted and approved for all AMC operations
• Assist with setup for ADHOC operations such as diversions, ACMI offline, & SA offline
• Assist with crew base access procedures for applicable AMC stations
• Perform other duties as assigned

Qualifications

• BA in Aviation required or equivalent ground handling/airline operations experience
• Minimum of four years airline experience or equivalent

Special Demands

• Flexibility with work schedule to include working nights, weekends and holidays

Skills

• Proficiency in Word, Excel, and Outlook, and PowerPoint
• Good written and verbal communication skills
• Ability to multitask and coordinate time sensitive duties
• Ability to meet the demands of varied responsibilities and deadlines
• Demonstrated ability to work in a team-based environment
• Outstanding customer service skills
• Perform well under pressure
• Ability to understand Cargo and PAX ground handling, deicing, fueling, and catering procedures
• Ability to successfully complete required on-the-job training

Applicants must be legally authorized to work in the United States. This position is not eligible for employment visa sponsorship or employer immigration support either now or in the future.

The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.

Competitive compensation will be offered based on a variety of factors, including a candidate's experience, skills, education, geographic location, internal equity and other factors. In addition, a range of benefits to include medical, dental and vision insurance, employee assistance program, as well as generous paid time off, and 401K contributions are offered as a part of the total compensation package.

Pay Range

$54,500 — $64,000 USD

At Atlas Air Worldwide, we believe in the power of people, the promise of innovation, and the responsibility we hold to each other, to our customers, and to the planet. Join us and be part of a team that lifts more than cargo; we lift ambition.