Ground Handler (2034)

Avfuel Corp; City of Rochester (NY); On-site; USD 18,000 - 26,000; Full time

Job summary

Avflight Rochester is seeking a customer-service oriented team member to assist passengers and coordinate ticketing, baggage handling, and ramp duties at the Rochester airport. The role requires clear English communication, physical stamina, and flexibility to work varied hours including nights and weekends.

Previous airport or airline experience is a plus. The position involves passenger assistance, ticketing, refunds, baggage handling, and coordinating with crew to ensure smooth operations in

Qualifications

• Must have excellent communication, be courteous and attentive to customers.
• Ability to read and write English; bilingual skills are a plus.
• Must be at least 18 years old and eligible to work in the U.S.
• HS diploma or GED required; security clearance eligibility.
• Willingness to work varied shifts including swing/graveyard, weekends and holidays.

Responsibilities

• Provide efficient, friendly service to customers.
• Arrange passenger itineraries, issue tickets, refunds, and handle baggage accordingly.
• Assist with passenger reservations, standby, luggage, and in-flight supplies.
• Guide passengers to aircraft safely inside the terminal.
• Perform cargo handling, ramp duties, and aircraft cleaning as needed.
• Operate ground equipment and marshal aircraft when required.
• Maintain awareness of safety and security procedures.

Skills

Excellent communication

Customer service

Bilingual (a plus)

Reading and writing English

Ability to work varied hours

18+ years old

Security clearance eligibility

Education

High School diploma or GED

Job description

Job Details: Job Location: Avflight Rochester - Rochester, NY 14624, Position Type: Full-Time/Part-Time, Education Level: High School/GED Equivalent, Salary Range: $16.00 - $16.00 Hourly, Job Shift: Any

General Purpose of Job

This position is responsible for providing customer service to all people desiring to use customer or charter service by being attentive to their needs, politely handling their inquiries promptly, and completing the required transactions as noted below. Additional responsibilities include cargo handling, ramp, aircraft cleaning, and other assigned duties.

Duties

• Provide efficient, friendly service to all of our customers
• Complete all necessary arrangements for accommodating passengers such as prepare itineraries, compute fares, issue refunds, prepare and issue tickets, check baggage, as well as collect excess baggage charges
• Complete all necessary arrangements for accommodating passengers with reservations, standby's, luggage, cabin availability and in-flight supplies
• Guide passengers from the terminal to and from aircraft ensuring a safe path at all times
• Perform the loading and unloading of cargo on and off aircraft
• Transport cargo between terminals and aircraft
• Physical handling of freight and company material
• Marshalling aircraft and equipment
• Operate ground equipment, including tugs and belt loaders
• Clean and service cabin interiors, including cockpit, lavatories and draining lavatories
• Use safety related equipment and provide de-icing service to the aircraft when needed
• Perform other duties as assigned

Qualifications

• Excellent communication skills
• Ability to push/pull/lift 50 lbs. for extended periods of time
• Ability to read and write English; bilingual skills a plus
• Ability to work efficiently under time constraints
• Must be available to work varied hours including swing and graveyard shifts plus weekends and holidays
• Must be 18 years or older
• High School diploma or GED equivalent
• Must obtain security clearance
• Must have authorization to work in the U.S.
• Must have valid Driver's license
• Must be willing to work outside in all types of weather and elevated noise levels within the airport environment

Competency/Behavioral Requirements

• Be pleasant with others on the job and display a good-natured, cooperative attitude
• Be reliable, responsible, and dependable, and fulfill obligations
• Strong attention to detail
• Maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations be open to change (positive or negative) and to considerable variety in the workplace
• Willingness to take on responsibilities and challenges
• Be sensitive to others' needs and feelings and be understanding and helpful on the job

Physical Demands

Must be able to carry 50 pound suitcase from the floor to 18 inches and carry 50 pound suitcase in front of you with both hands for a distance of up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time. Must have sufficient vision and ability to safely perform the essential functions of the position.

Work Environment

Airport environment: Indoors and Outdoors. Extreme outdoor conditions where extreme temperature ranges may be encountered.