Grooms Technician (100% Remote)

Bold Business; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

A global BPO firm is seeking a Grooms Technician to perform remote and logical grooms of transport circuits. Responsibilities include preconfiguring ports, validating logical connections, and troubleshooting issues to ensure network integrity. The ideal candidate has strong experience with network equipment and circuit migration. This is a fully remote position.

Qualifications

• Strong hands-on experience with a wide range of network equipment and layers.
• Proven expertise in circuit grooming and migration activities.
• Excellent troubleshooting and problem-solving skills.
• Ability to work independently and with network planners.
• Detail-oriented with strong documentation skills.

Responsibilities

• Preconfigure new circuit ports and logical cross-connections.
• Pretest new logical circuit paths and resolve discrepancies.
• Execute Remote Logical Grooms of transport circuits.
• Validate successful grooms with no alarms or issues.
• Troubleshoot and resolve complex network issues.

Skills

Network equipment expertise

Circuit grooming experience

Troubleshooting skills

Documentation skills

Job description

About The Role

We are looking for an experienced Grooms Technician to perform remote and logical grooms of transport circuits, ensuring smooth migration from old to new paths. The technician will preconfigure ports, validate logical connections, and troubleshoot discrepancies to ensure network integrity.

This is a fully remote position.

Key Responsibilities

• Preconfigure new circuit ports and logical cross-connections (PTD).
• Pretest new logical circuit paths and resolve design discrepancies with the Planner.
• Execute Remote Logical Grooms of transport circuits across various network equipment.
• Validate successful grooms with no alarms or outstanding issues.
• Troubleshoot and resolve complex network issues during migration.
• De-provision old circuit paths and ports post-migration.

Qualifications

• Strong hands-on experience with a wide range of network equipment and layers.
• Proven expertise in circuit grooming and migration activities.
• Excellent troubleshooting and problem-solving skills.
• Ability to work independently and in collaboration with network planners and engineers.
• Detail-oriented with strong documentation skills.

About Bold Business

Bold Business is a US-based global business process outsourcing (BPO) firm with over 25 years of experience and $7B+ in client engagements. We help fast-growing companies scale through smart talent strategies, automation, and technology-driven solutions.

Bold Business recruiters always use a “@boldbusiness.com” email address and/or from our Applicant Tracking System, Greenhouse. Any variation of this email domain should be considered suspicious. Additionally, Bold Business recruiters and authorized representatives will never request sensitive information in email or via text.