Groom Tech in Training, Petsense

Petsense by Tractor Supply; Gallatin (TN); On-site; USD 25,000 - 45,000; Full time

Job summary

An established industry player in pet care is seeking passionate individuals to join their grooming team. This role involves completing a comprehensive training program focused on grooming and pet care fundamentals. You'll gain hands-on experience in bathing, trimming, and handling pets, while also developing essential customer service skills. The company values dedication and compassion, providing a supportive environment for growth in your career. If you love working with animals and want to make a difference in their lives, this opportunity is perfect for you!

Qualifications

• Must be comfortable working with dogs and cats.
• Ability to demonstrate patience and compassion for animals.

Responsibilities

• Enroll and complete the Paragon training for Level 1 within five weeks.
• Perform grooming duties including bathing, trimming, and customer service.
• Ensure safety and well-being of animals during grooming.

Skills

Patience with animals

Customer service skills

Attention to detail

Effective communication

Basic computer skills

Education

High school diploma or equivalent

Tools

Grooming tools (clippers, blades, shears)

Job description

This position is responsible for enrolling & completing the training course Level 1 provided by Petsense, “Paragon,” in preparation for a career in grooming and/or bathing.

Paragon is a virtual distant learning program where students are guided through a 15-week training program designed to educate students on the fundamentals in bathing and grooming, while also providing the necessary basic skills in safety, pet first aid and CPR, pet handling skills, dog anatomy and dog physiology. This is achieved through a combination of hands-on practice, book work, online exams, watching videos and submitting photos of practical application for grading.

Essential Duties and Responsibilities (Min 5%)

As a Team Member, it is essential that you be available, flexible, adaptable and service-oriented, as you must be able to fulfill all of the following requirements:

• Maintain regular and predictable attendance.
• Work scheduled shifts and have the ability to work varied hours, days, nights, weekends and overtime as dictated by business needs.
• Take the initiative to support selling initiatives (TEAM):
  • Thank the Customer
  • Engage with the customer and/or pet
  • Advise products or services
  • Make it Memorable
• Groom Technicians in Training are required to learn & perform a combination of the following duties throughout their training program:
  • Successfully enroll & complete the Paragon training for Level 1 (Groom Tech) by the required timeline of five weeks.
  • Safe Pet Handling
  • Bathing, Drying, Brushing and Combing all coat types
  • Nail Trimming
  • Ear Cleaning
  • Preparatory Hair Trimming
  • Basic Clipper Techniques
  • Basic Finishing Techniques
  • Customer Service Skills
  • Demonstrating Professionalism
  • Equipment Handling and Maintenance
  • Ensures the safety and well-being of animals
  • Inspects animals for external signs of parasites, disease or injury and reports findings to pet owners.
  • Practice Safety and Sanitization protocols
  • Sanitizes and maintains upkeep of all grooming tools and equipment.
  • Assists in generating business by calling existing and new customers, scheduling appointments, follow-up phone calls and reminders to customers, and verifying vaccinations.
  • Maintains records of all pet clients.
  • Operate computer as needed.
  • Recovery of store, if needed.
  • Ensure the safety and well-being of live animals.
  • Complete all documentation associated with any of the above job duties.
• May also be required to perform other duties as assigned.
  

Required Qualifications

Experience: Must be comfortable working with dogs and cats. Ability to demonstrate patience and compassion for animals. Must provide own tools (clippers, blades, shears) or be willing to purchase required tools.

Education: High school diploma or equivalent required. Any suitable combination of education and experience will be considered. Regardless of education level, Associates must be able to read, write and count accurately.

Preferred knowledge, skills or abilities

• Operate and use all grooming tools and equipment.
• Communicate effectively with Associates and customers.
• Display compassion with animals.
• Exhibit attention to detail.
• Read, write and count to accurately complete all documentation.
• Basic computer skills.
• Strong interpersonal skills.

Working Conditions

• Working environment is generally favorable.
• Exposure to sharp grooming instruments, perfumed shampoos and soaps, pets, and pet waste.
• Exposure to wet conditions, particularly when bathing dogs.
• Exposure to cats and dogs of all sizes, breeds, and temperaments.
• Work shifts vary from one store to another.
• Promote a safe and productive work environment for Team Members and customers.

Physical Requirements

• Ability to move and transfer live animals, equipment, and merchandise weighing up to 50 pounds.
• Ability to stand and maintain a stationary position for up to 8 hours while grooming animals.
• Ability to frequently move for 4-8 hours per day around the salon.
• Ability to utilize grooming instruments.
• Ability to occasionally lift or reach merchandise overhead.
• Ability to bend, kneel, and squat frequently.
• Ability to constantly operate store equipment.
• Ability to read, write, and count accurately.
• Ability to utilize strong written and verbal communication skills.
• This position is non-sedentary.

Disclaimer

This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities.

Company Info

At Tractor Supply and Petsense by Tractor Supply, our Team Members are the heart of our success. Their dedication, passion, and hard work drive everything we do.