Grocery Store Leader — Customer Experience & Operations

The Save Mart Companies; San Pablo (CA); Hybrid; USD 108,000 - 125,000; Full time

Job summary

The Save Mart Companies in San Pablo, CA, is seeking a Store Manager for Food Maxx at 13220 San Pablo Avenue. You will shoulder overall store performance, lead daily operations, and ensure high standards in service, safety, and merchandising.

You will build a capable management team, drive sales and profits, manage inventory, and uphold compliance. Requirements include a four-year college degree and five years of management experience, with at least one year as an assistant manager; flexibility

Qualifications

• Four-year college degree required.
• Five years of management experience with minimum one year as Assistant Store Manager.
• Must be available to work a variety of required retail hours.

Responsibilities

• Provides customers with a remarkable shopping experience by training and holding store associates accountable for excellent customer service.
• Drives overall store performance including sales, profit, and loss, projections, metrics, and analysis.
• Leads and develops direct reports with focus on accountability and high performance outcomes.
• Oversees store safety, compliance programs, and protection of assets.
• Manages inventory and ordering processes.

Skills

Leadership

Communication

Interpersonal skills

Customer service

Coaching/mentoring

Training

Decision making

Delegation

Negotiation

Organization

Financial skills

Education

Four-year college degree

Job description

Store Manager - Food Maxx - 13220 San Pablo Avenue, San Pablo, CA 94806

We are California’s largest regional, full-service grocery chain, founded over 70 years ago in Modesto, California, where our headquarters are still located today. With 194 stores across Central and Northern California and Western Nevada, our banners—Save Mart, Lucky, and Food Maxx—are cherished regional brands, serving the unique needs of their communities.

It’s our 12,000 passionate associates who make our company a great place to work and shop. We prioritize investing in our people, stores, and neighborhoods, and work closely with local suppliers to bring fresh, quality products at affordable prices to our customers. Shoppers can access our offerings in-store, online, or through convenient home delivery and curbside pick-up.

The Save Mart Companies is part of The Jim Pattison Group, a family-owned, diversified holding company operating primarily in the U.S. and Canada and headquartered in Vancouver, BC. The Jim Pattison Group has a long-term strategic focus to see their companies succeed and grow. Together, our dedication to our associates and customers, commitment to growth and innovation, and our family traditions continue to thrive.

We are currently recruiting for the position of:

Store Manager - Food Maxx - 13220 San Pablo Avenue, San Pablo, CA 94806

The Store Manager has ultimate responsibility for the overall business performance of the assigned store. This position manages the day-to-day operations and maintains the highest levels of retail standards at all times. The Store Manager is accountable for implementing new concepts, ensuring compliance of legal requirements, effective utilization of resources to maximize sales and profit, and meeting or exceeding company financials and operating goals.
The Store Manager provides leadership and motivation within the store to promote a culture reflective of Food Maxx’s mission statement and winning behaviors. The Manager develops a store management team to ensure consistent execution of company programs and provides a solid foundation for succession planning for the organization’s continued and future success.

Key Responsibilities and Accountabilities:

· Provides customers with a remarkable shopping experience by demonstrating, training, and holding store associates accountable for excellent customer service

· Responsible for driving improvement of the overall customer experience and quality of the processes, products, and services provided within the store, providing a Remarkable Shopping Experience for all customers which will result in increased sales

· Develops and maintains a customer-focused organization by modeling and communicating associate and customer connection behaviors throughout the store

· Accountable for achieving total store financials (sales, profit and loss, projections, metrics, and analysis) by identifying, defining, and implementing best store practices and optimization strategies utilizing innovative solutions

· Leads, mentors and develops direct reports with focus on accountability and achieving high level of business performance outcomes

· Oversees total store conditions (to include store safety, food safety, protection of company assets, etc.), ensuring that all compliance programs are met/passed

· Effectively utilizes resources to improve productivity, flexibility and efficiencies of labor, and quality of shopping experience

· Represents the store as the primary link to Food Maxx leadership teams; ensures effective implementation of business plans

· Acts as company Ambassador to build company/store image through community involvement

· Acts as Quality Workplace leader (working environment, employee relations, etc.) by working collaboratively with store management team and associates to improve work relationships, build morale, increase productivity and retention

· Oversees overall inventory/ordering process

· Performs other duties as assigned

Hiring pay range: $108,222.00 - 125,000.00

Requirements (Knowledge, Skills and Abilities):

· Excellent leadership/team building, communication (written and verbal), interpersonal, customer service, coaching/mentoring, training, decision making, delegation, negotiation, organization, administration and financial skills.

· Knowledge of Store operations (including compliance), store financials, store hazardous materials and food safety rules, inventory management, employment law, applicable union contractual agreement language, interviewing techniques and hiring practices.Understands and is experienced in all aspects of providing products and services in stores.

Education: Four-year college degree (or equivalent knowledge gained through formal education, specialized training, or additional job experience)

Experience: Five years management experience with m inimum one year as Assistant Store Manager.

Other: Must be available to work a variety of required retail hours

Physical: Requires standing and other physical movements on a frequent basis.Requires lifting up to 40 lbs. without assistance

• Personal/Interpersonal Skills

Reference: req41917

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YouTube: @savemartsupermarkets
LinkedIn: The Save Mart Companies

The Save Mart Companies is an Equal Opportunity Employer, and we welcome resumes from individuals who will contribute to our diverse workforce.