Customer Experience Leader, Service & Store Ops

Hy-Vee; Fitchburg (WI); On-site; USD 42,000 - 66,000; Full time

Job summary

Hy-Vee's Service Manager in the Grocery department leads a team to deliver prompt, friendly customer service while ensuring store operations run smoothly. The role emphasizes supervision, coaching, scheduling, and maintaining high standards of service across all shifts.

The position requires a willingness to train staff, manage daily duties, uphold safety policies, and act as a role model for employee relations within a fast-paced retail environment.

Qualifications

• High School or equivalent required.
• Two years or more of similar or related work experience preferred.

Responsibilities

• Maintain a positive attitude and foster a friendly, team-based store atmosphere.
• Supervise and coordinate activities of store employees and departments.
• Plan, prepare, and adjust work schedules; assign duties and monitor completion.
• Train workers on store policies, safety procedures and job duties.
• Ensure excellent customer service and address customer issues promptly.
• Guide pricing, merchandise placement, and displays to meet store needs.
• Maintain compliance with policy, security, sales, and record keeping procedures.
• Communicate effectively with customers, employees, and vendors.

Skills

Partnerships

Growth mindset

Results oriented

Customer focused

Professionalism

Education

High School or equivalent

Job description

Hy-Vee's Service Manager in the Grocery department leads a team to deliver prompt, friendly customer service while ensuring store operations run smoothly. The role emphasizes supervision, coaching, scheduling, and maintaining high standards of service across all shifts.

The position requires a willingness to train staff, manage daily duties, uphold safety policies, and act as a role model for employee relations within a fast-paced retail environment.