Grocery Service & Freshness Specialist

Fred Meyer, Inc.; Spokane (WA); On-site; USD 21,000 - 26,000; Full time

Job summary

Fred Meyer, Inc. is seeking a Grocery Clerk to assist customers, stock shelves, and maintain product quality in a fast-paced store. You will engage customers, answer questions, and suggest items to meet their needs while upholding safety and cleanliness standards.

The role requires teamwork, effective communication, and a commitment to our Customer 1st philosophy. You will collaborate with the department manager to support sales goals and ensure excellent service across the store.

Qualifications

• Create an outstanding customer experience through exceptional service.
• Establish and maintain a safe and clean environment that encourages our customers to return.
• Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards.
• Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service.
• Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.

Responsibilities

• Grocery Clerk helps customers discover new items or products they inquire about.
• Grocery Clerk informs customers of food specials and recommends grocery items to customers to ensure they get the products they want and need.
• Check product quality to ensure freshness. Review sell by dates and take appropriate action.
• Grocery Clerk provides customers with fresh and non‑perishable grocery products that they have ordered.
• Label, stock, and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Stay current with present, future, seasonal and special ads.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

Customer service

Communication skills

Basic math

Job description

Fred Meyer, Inc. is seeking a Grocery Clerk to assist customers, stock shelves, and maintain product quality in a fast-paced store. You will engage customers, answer questions, and suggest items to meet their needs while upholding safety and cleanliness standards.

The role requires teamwork, effective communication, and a commitment to our Customer 1st philosophy. You will collaborate with the department manager to support sales goals and ensure excellent service across the store.