Grocery Experience Associate: Freshness & Service

Kroger Family of Companies; Imlay City (MI); On-site; USD 17,000 - 21,000; Full time

Job summary

Kroger Family of Companies in the United States is seeking a Grocery Clerk to enhance customer experience, maintain a safe, clean environment, and help achieve department goals. You will assist customers, highlight specials, ensure product freshness, stock shelves, and support store operations with a strong emphasis on safety and integrity.

The role requires excellent communication, basic math skills, and a customer-first mindset to create a welcoming shopping experience for all guests.

Qualifications

• Customer Service skills
• Effective communication skills
• Knowledge of basic math (counting, addition, and subtraction)

Responsibilities

• Assist customers to discover items and inform about specials.
• Inform customers of food specials and recommend items to meet their needs.
• Check product quality to ensure freshness; review sell-by dates and act accordingly.
• Provide customers with requested fresh and non-perishable products.
• Recommend items to ensure customers get what they want and need.
• Check product quality and dates regularly to maintain freshness.
• Label, stock, and inventory department merchandise.
• Report product ordering/shipping discrepancies to management.
• Stay current with ads and promotions.
• Adhere to food safety regulations and guidelines.
• Maintain proper temperatures and logs in cases and coolers.
• Know products well and respond to questions with suggestions.
• Create a welcoming environment and answer product questions store-wide.
• Enforce safety procedures and notify management of unsafe conditions.
• Inspect equipment and notify appropriate personnel for repairs.
• Notify management of accidents involving customers or employees.
• Work cooperatively in high-paced, sometimes stressful environments.
• Manage conflicts in a calm, cooperative manner.
• Demonstrate honesty and integrity with customer and business information.
• Follow directions and ask for help to resolve issues.
• Assist minors, people with special needs, and older adults as needed.

Skills

Customer Service

Effective communication

Basic math

Job description

Kroger Family of Companies in the United States is seeking a Grocery Clerk to enhance customer experience, maintain a safe, clean environment, and help achieve department goals. You will assist customers, highlight specials, ensure product freshness, stock shelves, and support store operations with a strong emphasis on safety and integrity.

The role requires excellent communication, basic math skills, and a customer-first mindset to create a welcoming shopping experience for all guests.