Grocery Pick-Up Specialist: Fast, Fresh & Friendly

Kroger Family of Companies; Decatur (AL); On-site; USD 17,000 - 22,000; Full time

Job summary

Kroger Family of Companies is seeking an Online Grocery Pick-Up Clerk / In-Store Grocery Shopper to assemble customer on-line orders with focus on freshness and quality. You will process coupons, payments, and load orders into customers' cars at pickup, while maintaining positive customer service and accurate order handling.

The role requires attention to detail, ability to work in a fast-paced environment, and adherence to food safety standards.

Qualifications

• Ability to work without supervision
• Ability to read shelf tags
• Basic math skills (i.e., counting, addition, and subtraction)
• Excellent oral/written communication skills

Responsibilities

• Online Grocery Pick-Up Clerk selects and gathers products for customers' on-line orders with attention to freshness and quality.
• In-Store Grocery Shopper initiates and completes the selection process for on-line orders.
• Assemble orders, process coupons and payment, and deliver and load orders to cars at pick up.
• Scan and bag orders on the go following bagging standards.
• Communicate substitutions or exceptions to customers at pick-up.
• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
• Receive orders from Order Selector and store products in optimal temperature zones.
• Read and follow directions in the note section.
• Ensure quality and freshness of items.
• Communicate with customers via portable phone and respond professionally.
• Retrieve customer's order and load into cars.
• Provide positive customer service that encourages return to on-line shopping.
• Process the orders through POS.
• Follow policies to determine substitutions if out-of-stock.
• Maintain organization and cleanliness of staging areas and equipment.
• Report pricing, scanning, and item location discrepancies to e-Commerce supervisor.
• Inspect equipment and notify management of items in need of repair.
• Perform opening and closing procedures.
• Assist in training new e-Commerce team members.
• Meet/exceed productivity standards.
• Ability to work cooperatively in high paced environment.
• Ability to manage conflict in a reasonable, nonconfrontational manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve issues.

Skills

Work without supervision

Read shelf tags

Basic math

Communication skills

Job description

Kroger Family of Companies is seeking an Online Grocery Pick-Up Clerk / In-Store Grocery Shopper to assemble customer on-line orders with focus on freshness and quality. You will process coupons, payments, and load orders into customers' cars at pickup, while maintaining positive customer service and accurate order handling.

The role requires attention to detail, ability to work in a fast-paced environment, and adherence to food safety standards.