Grocery Operations Lead & Customer Service Coach

The Kroger Co.; Midlothian (VA); On-site; USD 17,000 - 22,000; Full time

Job summary

The Kroger Co. in Virginia (Midlothian area) seeks a capable Grocery Clerk to plan, organize, train, and direct clerks while ensuring top customer service and sales performance. You will model Kroger’s values of respect, integrity and safety in every interaction.

Responsibilities include organizing work, training staff, scheduling, merchandising, pricing, and promoting promotions. The role emphasizes professional communication, fast-paced teamwork, and adherence to company policies.

Qualifications

• Willing to weekends and holidays.
• Effective written and verbal communication skills.
• Demonstrate aptitude to manage people and organize workloads.
• Ability to multi-task, set priorities and work with all levels of the organization.
• Able to tactfully and calmly handle stressful situations and maintain professionalism.
• Knowledge of basic merchandising and customer service principles.

Responsibilities

• Organize work and schedule associates to consistently provide prompt courteous service.
• Respond to customer or associate comments, complaints, requests, and questions professionally.
• Use ordering systems to manage quantities and ensure proper accounting of stock.
• Perform and direct pricing and display of merchandise; maintain signage and rotation.
• Coach staff on merchandising, customer service, and promotions.
• Provide input on department budgets, goals and results to maximize sales.
• Interact with customers to create a positive store impression.
• Maintain equipment, floors and displays in safe, sanitary condition.
• Assist with inventories, store resets, remodels, and promotions.
• Complete performance reviews and provide feedback to direct reports.

Skills

Weekend availability

Communication skills

People management

Multi-tasking

Teamwork

Merchandising

Job description

The Kroger Co. in Virginia (Midlothian area) seeks a capable Grocery Clerk to plan, organize, train, and direct clerks while ensuring top customer service and sales performance. You will model Kroger’s values of respect, integrity and safety in every interaction.

Responsibilities include organizing work, training staff, scheduling, merchandising, pricing, and promoting promotions. The role emphasizes professional communication, fast-paced teamwork, and adherence to company policies.