Grocery Night Clerk

Kroger-54356a7; Knoxville (TN); On-site; USD 17,000 - 22,000; Full time

Job summary

Kroger in Knoxville, TN is seeking a department associate to enhance the customer experience and support the department manager in achieving sales goals. The role emphasizes safe, clean environments and knowledge of products to assist customers effectively.

Responsibilities include ensuring product quality and freshness, stocking merchandise, adhering to food safety guidelines, and reporting safety issues or discrepancies while maintaining a welcoming store atmosphere for customers.

Qualifications

• Minimum ability to handle stressful situations.
• Knowledge of basic math (counting, addition, subtraction).
• Effective communication skills.
• Desired: any retail experience.
• Second language (speaking, reading and/or writing) preferred.

Responsibilities

• Assist the department manager in reaching sales and profit goals.
• Encourage associates to deliver excellent customer service.
• Create an environment welcoming customers by answering questions about products.
• Gain knowledge of products and respond to questions, make recommendations.
• Check product quality, ensure freshness and review sell by dates.
• Label, stock and inventory department merchandise.
• Report discrepancies in ordering/shipping to the department manager.
• Display a positive attitude and stay current with ads and promotions.
• Adhere to food safety regulations and maintain proper temperatures.
• Reinforce safety programs, identify unsafe conditions, notify management.
• Practice preventive maintenance and report equipment issues.
• Notify management of accidents or safety risks; report theft or fraud.

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.MinimumAbility to handle stressful situationsKnowledge of basic math (counting, addition, and subtraction)Effective communication skillsDesiredAny retail experienceSecond language (speaking, reading and/or writing)Promote trust and respect among associatesCreate an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the storeGain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about productsRecommend grocery items to customers to ensure they get the products they want and need; inform customers of grocery specialsCheck product quality to ensure freshness; review sell by dates and take appropriate actionLabel, stock and inventory department merchandise; provide customers with fresh products that they have orderedReport product ordering/shipping discrepancies to the department managerDisplay a positive attitudeStay current with present, future, seasonal and special adsAdhere to all food safety regulations and guidelinesEnsure proper temperatures in cases and coolers are maintained and temperature logs are maintainedReinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store managementPractice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repairNotify management of customer or employee accidentsReport all safety risks/issues and illegal activity, including robbery, theft or fraudMust be able to perform the essential job functions of this position with or without reasonable accommodation