GROCERY/LEAD CLERK

Kroger Family of Companies; Town of Waterford (WI); On-site; USD 17,000 - 22,000; Full time

Job summary

Kroger Family of Companies in Wisconsin is seeking a team member to create outstanding customer experiences through friendly service and a clean, safe store environment. You will assist the department manager in achieving department goals and uphold quality assurance standards and the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities include helping customers, answering product questions, stocking shelves, promoting specials, maintaining

Qualifications

• Must be 18 or older.
• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math (counting, addition, subtraction)

Responsibilities

• Promote trust and respect among associates and maintain a positive attitude.
• Create a welcoming environment for customers by answering questions about products in the department and store.
• Gain and maintain knowledge of department products and respond to questions with recommendations.
• Offer product samples to help customers discover new items they inquire about.
• Inform customers of grocery specials and promotions.
• Provide customers with fresh products that they have ordered and ensure quality.
• Recommend grocery items to meet customers' needs.
• Check product quality and freshness; review sell-by dates and take action as needed.
• Label, stock and inventory department merchandise.
• Report ordering/shipping discrepancies to management.
• Stay current with ads and promotions (present, future, seasonal).
• Adhere to food safety regulations and ensure proper temperatures and temperature logs.

Skills

Effective communication skills

Ability to handle stressful situations

Knowledge of basic math

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

RESPONSIBILITIES

• Promote trust and respect among associates, with a positive attitude.

• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.

• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.

• Offer product samples to help customers discover new items or products they inquire about.

• Inform customers of grocery specials.

• Provide customers with fresh products that they have ordered.

• Recommend grocery items to customers to ensure they get the products they want and need.

• Check product quality to ensure freshness. Review "sell by" dates and take appropriate action.

• Label, stock and inventory department merchandise.

• Report product ordering/shipping discrepancies to the department manager.

• Stay current with present, future, seasonal and special ads.

• Adhere to all food safety regulations and guidelines.

• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.

• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.

• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.

• Notify management of customer or employee accidents.

• Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.

• Must be able to perform the essential functions of this position with or without reasonable accommodation.

QUALIFICATIONS Minimum

• Must be 18 or older

• Ability to handle stressful situations

• Effective communication skills

• Knowledge of basic math (counting, addition, subtraction)

Desired

• Retail experience

• Second language (speaking, reading and/or writing)