GROCERY/LEAD CLERK

The Kroger Co.; Orland Park (IL); On-site; USD 17,000 - 22,000; Part time

Job summary

The Kroger Co. in Orland Park is seeking a customer-focused associate to create an outstanding shopping experience. You will assist in maintaining a safe, clean department and store while supporting sales and profit goals through attentive service and product knowledge.

You will promote a welcoming environment, respond to customer inquiries, and help customers find and select items. Prior experience in retail is a plus, with a focus on accuracy, communication, and team collaboration.

Qualifications

• Must be 18 years or older.
• Strong communication and customer service skills.
• Ability to stay calm and professional in busy conditions.
• Basic arithmetic for everyday shopping transactions.

Responsibilities

• Promote trust and respect among associates with a positive attitude.
• Help customers feel welcome and valued by answering questions about products in the department and store.
• Learn product knowledge and make suggestions.
• Offer product samples to help customers discover new items.
• Inform customers of grocery specials and promotions.
• Provide customers with fresh products they ordered and check quality.
• Recommend grocery items to meet customer needs and wants.
• Ensure proper stocking, labeling and inventory of department merchandise.
• Report discrepancies in ordering or shipping to the department manager.
• Stay current with ads and comply with safety and sanitation guidelines.

Skills

Effective communication

Ability to handle stress

Basic math skills

Job description

Job Description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Job Description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

• Promote trust and respect among associates, with a positive attitude.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Offer product samples to help customers discover new items or products they inquire about.
• Inform customers of grocery specials.
• Provide customers with fresh products that they have ordered.
• Recommend grocery items to customers to ensure they get the products they want and need.
• Check product quality to ensure freshness. Review "sell by" dates and take appropriate action.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Stay current with present, future, seasonal and special ads.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Qualifications

Minimum

• Must be 18 or older
• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math (counting, addition, subtraction)

Desired

• Retail experience
• Second language (speaking, reading and/or writing)