GROCERY/LEAD CLERK

The Kroger Co.; Shorewood (WI); In loco; USD 17.000 - 21.000; Tempo pieno

Descrizione del lavoro

The Kroger Co. in Shorewood, WI is hiring a department associate to deliver outstanding customer service and help maintain a safe, inviting store environment. You will assist customers, answer questions about products, and keep shelves stocked and clean.

In this role you will support the department manager in achieving sales and profit goals, follow food safety guidelines, and promote Kroger's values of respect, honesty, integrity and safety in daily interactions.

Competenze

• Must be 18 years or older.
• Ability to handle stressful situations with professionalism.
• Effective communication and interpersonal skills.
• Basic math skills (counting, adding, subtraction).

Mansioni

• Assist customers to locate products and answer questions about department items.
• Provide exceptional service to create a positive shopping experience.
• Maintain a clean and safe environment in the department.
• Stock, label and rotate merchandise as needed.
• Follow food safety and store procedures to protect customers.

Conoscenze

Customer service

Communication

Stress management

Formazione

High school diploma or equivalent

Descrizione del lavoro

Job Description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Job Description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

• Promote trust and respect among associates, with a positive attitude.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Offer product samples to help customers discover new items or products they inquire about.
• Inform customers of grocery specials.
• Provide customers with fresh products that they have ordered.
• Recommend grocery items to customers to ensure they get the products they want and need.
• Check product quality to ensure freshness. Review "sell by" dates and take appropriate action.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Stay current with present, future, seasonal and special ads.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Qualifications

Minimum

• Must be 18 or older
• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math (counting, addition, subtraction)

Desired

• Retail experience
• Second language (speaking, reading and/or writing)