Grocery/ECommerce Manager

MUM LLC; Madison (WI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Employee discount

Career growth

Job summary

MUM LLC in Madison, WI is seeking an experienced Grocery / E-Commerce Manager to lead the grocery department and oversee online fulfillment, curbside pickup, and delivery operations.

This role requires strong leadership, organizational skills, and the ability to drive sales while maintaining excellent customer service across in-store and online channels.

You will manage budgeting, labor, inventory, and collaborate with store leadership to meet store-wide goals.

Qualifications

• Previous grocery retail management experience preferred.
• Experience with online grocery fulfillment, curbside pickup or delivery operations preferred.
• Strong leadership, communication and team-building skills.
• Ability to analyze reports and make business-driven decisions.

Responsibilities

• Manage daily operations of the Grocery Department and E-Commerce fulfillment team.
• Recruit, train, coach, schedule, and develop department team members.
• Ensure excellent customer service standards in-store and online.
• Oversee online order fulfillment, curbside pickup, and delivery processes.
• Monitor order completion times and implement improvements.
• Maintain proper inventory levels and coordinate product ordering.
• Analyze sales trends and department performance to maximize profitability.
• Ensure promotions and pricing are correctly implemented online and in-store.
• Collaborate with store leadership to support store-wide goals.

Skills

Grocery management

E-commerce fulfillment

Team leadership

Inventory control

Tools

POS systems

Job description

We are seeking an experienced and motivated Grocery / E-Commerce Manager to lead our grocery department while overseeing our growing online shopping and fulfillment operations. This leadership role is responsible for managing day-to-day grocery department functions, driving sales, maintaining inventory levels, ensuring exceptional customer service, and coordinating all e-commerce activities including online order fulfillment, curbside pickup, and delivery operations.

The ideal candidate is organized, customer-focused, and passionate about creating a positive shopping experience for both in-store and online guests. This position requires strong leadership skills, attention to detail, and the ability to manage multiple priorities in a fast-paced retail environment.

Essential Responsibilities

• Manage daily operations of the Grocery Department and E-Commerce fulfillment team.
• Recruit, train, coach, schedule, and develop department team members.
• Ensure excellent customer service standards are maintained both in-store and online.
• Oversee online order fulfillment, curbside pickup, and delivery processes to ensure accuracy and efficiency.
• Monitor order completion times and implement improvements to enhance guest satisfaction.
• Maintain proper inventory levels and coordinate product ordering with vendors and suppliers.
• Analyze sales trends, online order volume, and department performance to maximize profitability.
• Ensure product availability and minimize out-of-stock situations.
• Maintain attractive, fully stocked, and organized grocery displays.
• Verify pricing accuracy throughout the department and online ordering platforms.
• Ensure promotions, sale pricing, and digital offers are correctly implemented and maintained.
• Monitor department shrink and take corrective action to improve results.
• Maintain food safety, sanitation, and workplace safety standards.
• Handle customer concerns and resolve issues promptly and professionally.
• Collaborate with store leadership and other departments to support store-wide goals.
• Assist with budgeting, labor management, and expense control.

Qualifications

• Previous grocery retail management experience preferred.
• Experience with online grocery fulfillment, e-commerce, curbside pickup, or delivery operations preferred.
• Strong leadership, communication, and team-building skills.
• Ability to analyze reports and make business-driven decisions.
• Excellent organizational and problem-solving abilities.
• Proficient with inventory management and retail technology systems.
• Flexible schedule, including evenings, weekends, and holidays as needed.
• Ability to lift up to 50 pounds and work in a fast-paced retail environment.

Why Join Our Team?

We are committed to providing an outstanding shopping experience for our guests both in-store and online. As our Grocery / E-Commerce Manager, you will play a key role in driving sales, developing team members, and ensuring operational excellence while helping grow one of the most important areas of our business.