Customer Care & Retail E‑Commerce Associate

The Winn-Dixie Company; Panama City (FL); On-site; USD 33,000 - 40,000; Full time

Job summary

A prominent grocery retailer in Panama City, Florida is seeking a customer service representative. This role focuses on providing courteous service and ensuring operating conditions promote customer satisfaction. Candidates should have a high school diploma, up to 3 years of relevant experience, and basic computer skills. A friendly demeanor and the ability to assist customers with their needs are essential. Bilingual abilities in English and Spanish are preferred. This position is on-site and requires teamwork and strong communication skills.

Qualifications

• Must be 18 years of age.
• Ability to communicate and understand English instructions.
• Basic computer skills required for online training.

Responsibilities

• Provide prompt and courteous customer service.
• Stock and rotate department products efficiently.
• Assist customers with E-Commerce orders.

Skills

Customer service fundamentals

Basic computer skills

Ability to communicate in English

Experience in retail grocery

Education

High School/GED

Job description

Job Purpose

This role is responsible for increasing customer confidence and loyalty by providing accurate, fast and courteous customer service, consistent operating conditions, and a friendly atmosphere.

Essential Responsibilities

Responsibility

% Of Time

Provide continuous attention to customer needs; greet, assist and thank customers in a prompt, courteous and friendly manner. Offer product suggestions when appropriate.

Job Purpose

This role is responsible for increasing customer confidence and loyalty by providing accurate, fast and courteous customer service, consistent operating conditions, and a friendly atmosphere.

Essential Responsibilities

Responsibility

% Of Time

Provide continuous attention to customer needs; greet, assist and thank customers in a prompt, courteous and friendly manner. Offer product suggestions when appropriate.

40%

Stock and rotate department products efficiently and safely to ensure freshness and date control; restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost. Operate department equipment and tools. Keep work area clean, orderly and free from safety hazards; report faulty equipment and hazards to management. Work both independently and with a team executing all tasks as directed.

40%

Notify management of team member theft, customer shoplifting, unauthorized mark-downs, property defacement or any action that is illegal and/or against company policy.

10%

E-Commerce orders: Assisting customers with pickup order, ensuring order accuracy and delivering to customers vehicle

10%

Disclaimer

Performs other job-related duties as assigned.

Qualifications

Required Education

Required Education

Course of Study

N/A

Preferred Education

Preferred Education

Course of Study

High School/GED

Relevant Experience

Supervisory Experience

0-3 Years Minimum

Language Requirements

Language(s) Required

Language(s) Preferred

English & Spanish

Knowledge, Skills & Abilities Required

• Must be 18 years of age.
• Ability to communicate, understand and follow English instructions Authorization to work in the United States or the ability to obtain the same.
• Compliance with all company policies and procedures.
• High standard of integrity and reliability.
• Basic computer skills are required to participate in online training.
• Knowledge of customer service fundamentals and experience supporting a people-first culture across the store
  
  

Knowledge, Skills & Abilities Preferred

• Experience in retail grocery business fundamentals: Inventory management, and process efficiency and improvement
  
  

Location and Travel Requirements

Location

On Site

Travel Percent, Overnight & Motus

Travel Percent

Overnight

Motus Eligible

None

No

No

Shift

Varied