Grocery Department Manager — Lead Store Ops & Growth

Food Lion; Richmond (VA); On-site; USD 55,000 - 75,000; Full time

Job summary

Food Lion is seeking an experienced Grocery Department Leader in Richmond, VA to manage daily department operations and lead a team to achieve financial and customer service goals. You will hire, train, coach, and appraise department associates while maintaining service standards and compliance.

The role emphasizes labor management, safe, efficient store operations, and delivering a positive shopping experience through knowledgeable service and strong leadership.

Qualifications

• High school graduate or equivalent preferred.
• Excellent interpersonal, organizational, communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Ability to lead and direct others.
• Must meet minimum age requirements to perform specific job functions.
• Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a "Certified Food Safety Manager" or will be required to attend company provided training.
• Ability to achieve accreditation within the first 90 days of employment.

Responsibilities

• Manage the Grocery Department, including hiring, training and developing department associates.
• Supervise the performance of all duties and responsibilities of department associates and provides ongoing performance management, training and conducts timely formal performance appraisals for direct reports.
• Daily management of labor and the coaching of associates to achieve productivity expectations.
• Provide leadership and motivation within the store to promote a culture reflective of our Guiding Principles, Core Values, Vision and Strategy.
• Support the achievement of budgeted financial and operating results.
• Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service all while creating a positive shopping experience for customers.
• Role model outstanding, friendly customer service and use skills and knowledge of department products to offer solutions that meet or exceed customers' expectations.
• Control store expenses through proper ordering, care for supplies and equipment.
• Understand and use company tools such as; financial reports, ACIS, scheduling, productivity, ordering, and business information systems.
• Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained.
• Ensure Grocery Department schedules are written to provide extraordinary customer service at all times.
• Has a complete understanding of scheduling, sales, projections, wage percent, interviewing, hiring, training, company information, and all other items deemed necessary to manage the Grocery Department.
• Ensure that ordering, receiving, preparation, conditioning and displaying of merchandise is done in accordance with policies and guidelines.
• Observe and correct all unsafe conditions that could cause associate or customer accidents.
• Record and report all associate and customer accidents in accordance with established Food Lion procedures.
• Monitor shrink ensuring that inventory is accounted for; provide coaching for associates to recognize and prevent losses.
• Assist with the physical inventory of product on hand bi-annually.
• Ensure that all advertising and sales promotion materials and signage applicable to the Grocery Department are properly utilized.
• Ensure compliance with local, state and federal regulations.
• Adhere to all company guidelines, policies and standard practices.
• Maintain security standards.
• Successfully complete CBT, Training Packet and Training Aid courses.
• Provide recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales.
• Perform all other duties as assigned.

Skills

Interpersonal skills

Organizational skills

Communication skills

Customer service skills

Leadership

Education

High school diploma or equivalent

Certified Food Safety Manager (or eligibility)

Tools

Hand-held computers

Job description

Food Lion is seeking an experienced Grocery Department Leader in Richmond, VA to manage daily department operations and lead a team to achieve financial and customer service goals. You will hire, train, coach, and appraise department associates while maintaining service standards and compliance.

The role emphasizes labor management, safe, efficient store operations, and delivering a positive shopping experience through knowledgeable service and strong leadership.