Grocery Department Leader & Customer Experience Champion

Kroger Family of Companies; Fishers (IN); On-site; USD 40,000 - 56,000; Full time

Job summary

Kroger Family of Companies in Fishers, IN is seeking a dedicated department supervisor to lead grocery operations and deliver outstanding customer service. You will direct daily department activities, manage scheduling, and align promotions with store goals.

Ideal candidates have a high school diploma or equivalent and prior grocery/retail leadership experience. Strong communication skills and teamwork are essential for success.

Qualifications

• Effective communication skills.
• Knowledge of basic math (counting, addition, subtraction).
• Ability to handle stressful situations.

Responsibilities

• Promote trust and respect among associates.
• Communicate company, department, and job specific information to associates.
• Collaborate with associates and promote teamwork to help achieve company/store goals.
• Establish performance goals for department and empower associates to meet or exceed targets.
• Develop adequate scheduling to manage customer volume throughout hours of operation.
• Train and develop associates on performance of their job and participate in the performance appraisal process.
• Adhere to all local, state and federal laws, and company guidelines.
• Gain and maintain knowledge of products sold within the department and respond to questions and make product suggestions.
• Offer product samples to help customers discover new items or products they inquire about.
• Inform customers of grocery specials.
• Develop and implement a department business plan to achieve desired results.
• Create and execute sales promotions in partnership with store management.

Skills

Communication

Math basics

Stress management

Education

High school education or equivalent

Job description

Kroger Family of Companies in Fishers, IN is seeking a dedicated department supervisor to lead grocery operations and deliver outstanding customer service. You will direct daily department activities, manage scheduling, and align promotions with store goals.

Ideal candidates have a high school diploma or equivalent and prior grocery/retail leadership experience. Strong communication skills and teamwork are essential for success.