Grocery Department Lead: Customer Experience & Ops

Kroger Family of Companies; Rifle (CO); On-site; USD 32,000 - 43,000; Full time

Job summary

Kroger Family of Companies in Rifle, Colorado, is looking for a department supervisor to deliver outstanding customer service and lead grocery operations. You will direct daily activities, manage scheduling, inventory, and associate development while upholding the Customer 1st strategy and Kroger core values.

The role emphasizes teamwork, compliance with safety standards, and effective communication with staff and customers in a fast-paced retail environment.

Qualifications

• Strong communication and interpersonal skills.
• Basic math skills for counting and transactions.
• Ability to stay calm under pressure.

Responsibilities

• Promote trust and respect among associates.
• Communicate information to associates.
• Collaborate with associates and promote teamwork to achieve goals.
• Establish performance goals for department and empower associates.
• Develop scheduling to manage customer volume during hours.
• Train associates on performance and participate in appraisals.
• Adhere to laws and company guidelines.
• Gain knowledge of products and respond to questions.
• Inform customers of grocery specials.
• Create and execute department business plans and sales promotions.
• Monitor expenses and assist with budget and financial reports.
• Maintain inventory accuracy and supervise stock process.
• Adhere to food safety regulations and temperature logs.
• Report safety risks or issues.

Skills

Effective communication skills

Knowledge of basic math

Ability to handle stressful situations

Education

High school education or equivalent preferred

Management experience preferred

Job description

Kroger Family of Companies in Rifle, Colorado, is looking for a department supervisor to deliver outstanding customer service and lead grocery operations. You will direct daily activities, manage scheduling, inventory, and associate development while upholding the Customer 1st strategy and Kroger core values.

The role emphasizes teamwork, compliance with safety standards, and effective communication with staff and customers in a fast-paced retail environment.