Grocery Customer Experience Specialist

Fred Meyer, Inc.; Twin Falls (ID); On-site; USD 17,000 - 22,000; Full time

Job summary

Fred Meyer, Inc. in Twin Falls, Idaho, is seeking a customer service-oriented team member to assist the department manager in achieving sales and profit goals while maintaining a safe, clean shopping environment.

You will deliver outstanding service, answer product questions, stock shelves, and uphold core values of respect, honesty, integrity, and safety. The role emphasizes effective communication, teamwork, and the ability to stay calm under pressure in a busy retail setting.

Qualifications

• Minimum: ability to handle stressful situations
• Minimum: effective communication skills
• Minimum: knowledge of basic math (counting, addition, and subtraction)
• Desired: Retail experience
• Desired: Promote trust and respect among associates
• Desired: Create an environment that makes customers feel welcome, important and appreciated
• Desired: Gain knowledge of products; respond to questions and suggest items
• Desired: Offer product samples to help customers discover new items
• Desired: Inform customers of dairy specials
• Desired: Provide fresh products that customers ordered
• Desired: Recommend items
• Desired: Check product quality and review sell-by dates
• Desired: Label, stock and inventory department merchandise
• Desired: Report ordering/shipping discrepancies
• Desired: Display a positive attitude
• Desired: Stay current with ads
• Desired: Adhere to food safety regulations
• Desired: Maintain proper temperatures and temperature logs
• Desired: Reinforce safety programs and report unsafe conditions
• Desired: Perform preventive maintenance and report repairs
• Desired: Notify management of accidents and safety risks
• Desired: Report all safety risks and illegal activity
• Desired: Work cooperatively in high-paced environments
• Desired: Manage conflicts calmly
• Desired: Be honest and trustworthy with customer and business information
• Desired: Follow directions and seek help to resolve issues
• Desired: Interact with minors, people with special needs, and/or older adults
• Desired: Perform essential functions with or without accommodation

Responsibilities

• Assist department manager in reaching sales and profit goals for the department
• Maintain a safe and clean environment that encourages return visits
• Provide outstanding customer service and address questions about products
• Stock, label, and inventory department merchandise
• Communicate effectively with customers and associates to resolve issues
• Follow safety procedures and report unsafe conditions or incidents
• Support routines for product freshness and temperature control
• Notify management of accidents or safety risks and discrepancies

Skills

Stress management

Communication skills

Math basics

Job description

Fred Meyer, Inc. in Twin Falls, Idaho, is seeking a customer service-oriented team member to assist the department manager in achieving sales and profit goals while maintaining a safe, clean shopping environment.

You will deliver outstanding service, answer product questions, stock shelves, and uphold core values of respect, honesty, integrity, and safety. The role emphasizes effective communication, teamwork, and the ability to stay calm under pressure in a busy retail setting.