Grocery Customer Experience Specialist

Smith's Food and Drug; South Jordan (UT); On-site; USD 17,000 - 21,000; Full time

Job summary

Smith's Food and Drug in South Jordan, Utah seeks a Grocery Clerk to assist customers, stock shelves, and promote products. You will help customers discover items, suggest specials, and ensure product freshness by checking dates and quality.

Maintain clean store areas and accurate pricing while upholding safety standards. You will support the department manager in achieving sales goals, stay informed about ads and promotions, and handle inventory efficiently.

Qualifications

• Customer service skills
• Effective communication skills
• Knowledge of basic math (counting, addition, and subtraction)

Responsibilities

• Grocery Clerk helps customers discover new items or products they inquire about.
• Grocery Clerk informs customers of food specials and recommends items to meet needs.
• Check product quality to ensure freshness and review sell-by dates.
• Provide customers with fresh and non-perishable groceries they have ordered.
• Recommend items to ensure customers get what they want and need.
• Label, stock, and inventory department merchandise.
• Report ordering/shipping discrepancies to the department manager.
• Stay current with present, future, seasonal and special ads.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers and maintain logs.
• Gain knowledge of products sold and respond to questions with suggestions.
• Create an environment where customers feel welcome, important, and appreciated.
• Reinforce safety programs by complying with safety procedures and reporting hazards.
• Practice preventive maintenance and notify management of items needing repair.
• Notify management of customer or employee accidents.
• Work cooperatively in a high-paced and sometimes stressful environment.
• Manage conflict in a responsible and cooperative manner.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek help to resolve issues.
• Provide support and assistance to minors, individuals with special needs, and older adults.

Skills

Customer service

Effective communication

Basic math

Job description

Smith's Food and Drug in South Jordan, Utah seeks a Grocery Clerk to assist customers, stock shelves, and promote products. You will help customers discover items, suggest specials, and ensure product freshness by checking dates and quality.

Maintain clean store areas and accurate pricing while upholding safety standards. You will support the department manager in achieving sales goals, stay informed about ads and promotions, and handle inventory efficiently.