Customer-First Grocery Stocker & Freshness Expert

Smith's Food and Drug; Ogden (UT); On-site; USD 17,000 - 25,000; Full time

Job summary

Smith's Food and Drug in Ogden, UT seeks a dedicated store associate to deliver outstanding customer service and maintain a safe, clean environment. You will support the department manager in achieving sales and profit goals and enforce company standards across merchandising, stock, and safety protocols.

The role emphasizes assisting customers, stocking, product knowledge, and adherence to health and safety regulations. Strong communication and a willingness to work varied shifts are required.

Qualifications

• Ability to handle stressful situations in a fast-paced retail environment.
• Effective communication skills with customers and team members.
• Knowledge of basic math: counting, addition, and subtraction.

Responsibilities

• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Recommend frozen food items to customers to ensure they get the products they want and need.
• Check product quality to ensure freshness; review sell by dates and take appropriate action.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Stay current with present, future, seasonal and special ads.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Adhere to all local, state and federal health and civil code regulations.
• Assist with building displays in accordance with company standards.
• Observe scheduled shift operating hours.
• Assist with breaking down loads and stocking assigned sections.
• Ensure product is stocked quickly and efficiently to ensure product quality.
• Keep refrigerated coolers, store shelves, and other displays fully stocked and conditioned at all times according to tag allocation or department standards.
• Ensure that all current merchandising, customer service, cash control, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, associate and customer engagement rules are being followed.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

Stress management

Effective communication

Basic math

Age requirement

Customer service

Second language

Education

High school diploma or equivalent

Job description

Smith's Food and Drug in Ogden, UT seeks a dedicated store associate to deliver outstanding customer service and maintain a safe, clean environment. You will support the department manager in achieving sales and profit goals and enforce company standards across merchandising, stock, and safety protocols.

The role emphasizes assisting customers, stocking, product knowledge, and adherence to health and safety regulations. Strong communication and a willingness to work varied shifts are required.