Grocery Customer Experience Specialist

Kroger; Manhattan (KS); On-site; USD 24,000 - 32,000; Full time

Job summary

Kroger in Manhattan, KS is seeking a customer-focused team member to deliver outstanding service in the department. You will assist customers, answer questions, and ensure products are stocked, fresh, and properly labeled.

Responsibilities include maintaining cleanliness, following safety guidelines, and supporting management to meet sales and quality standards. Prior retail experience is a plus; strong communication is essential for success in this role.

Qualifications

• Ability to handle stressful situations.
• Knowledge of basic math (counting, addition, subtraction).
• Effective communication skills.

Responsibilities

• Promote trust and respect among associates.
• Create an environment where customers feel welcome and valued by answering questions about products.
• Gain knowledge of products and respond to questions with recommendations.
• Recommend grocery items and inform customers of specials.
• Check product quality and freshness; review sell-by dates.
• Label, stock and inventory merchandise; provide fresh products.
• Report ordering/shipping discrepancies to management.
• Maintain a positive attitude and stay current with ads.
• Adhere to food safety regulations and temperature control logs.
• Reinforce safety programs and notify management of unsafe conditions.
• Inspect equipment and report needed repairs.
• Notify management of accidents and safety risks.

Skills

Customer service

Communication

Stress management

Job description

Kroger in Manhattan, KS is seeking a customer-focused team member to deliver outstanding service in the department. You will assist customers, answer questions, and ensure products are stocked, fresh, and properly labeled.

Responsibilities include maintaining cleanliness, following safety guidelines, and supporting management to meet sales and quality standards. Prior retail experience is a plus; strong communication is essential for success in this role.