Grocery Customer Experience Specialist

Smith's Food & Drug Centers; Kalispell (MT); On-site; USD 26,000 - 34,000; Full time

Job summary

Smith's Food & Drug Centers in Kalispell, MT is seeking a Grocery Clerk to assist customers, stock shelves, and maintain product freshness and safety. You will help customers find items, suggest alternatives, and ensure a welcoming store environment.

Responsibilities include checking dates, labeling and stocking merchandise, and supporting the department manager in daily operations. Prior retail or customer service experience is valued.

Qualifications

• Customer Service skills
• Effective communication skills
• Knowledge of basic math (counting, addition, and subtraction)

Responsibilities

• Grocery Clerk helps customers discover new items or products they inquire about.
• Grocery Clerk informs customers of food specials and recommends grocery items to customers to ensure they get the products they want and need.
• Check product quality to ensure freshness. Review "sell by" dates and take appropriate action.
• Grocery Clerk provides customers with fresh and non-perishable grocery products that they have ordered.
• Recommend grocery items to customers to ensure they get the products they want and need.
• Check product quality to ensure freshness. Review "sell by" dates and take appropriate action.
• Label, stock, and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Stay current with present, future, seasonal and special ads.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

Customer Service

Effective communication

Basic math

Job description

Smith's Food & Drug Centers in Kalispell, MT is seeking a Grocery Clerk to assist customers, stock shelves, and maintain product freshness and safety. You will help customers find items, suggest alternatives, and ensure a welcoming store environment.

Responsibilities include checking dates, labeling and stocking merchandise, and supporting the department manager in daily operations. Prior retail or customer service experience is valued.