Grocery Customer Champion — Fast, Friendly Service

Food Lion; Elizabeth City (NC); On-site; USD 16,531,000 - 20,664,000; Full time

Job summary

Food Lion in Elizabeth City, NC is seeking a dedicated associate to provide quality customer service in the Center Store (Grocery) department. You will maintain shelves, assist customers, and ensure accurate stocking and pricing in a fast-paced retail environment.

The role emphasizes friendly service, adherence to safety guidelines, and collaboration with team members to maximize store performance. Training and uniform dress code are provided.

Qualifications

• High school graduate or equivalent preferred.
• Excellent interpersonal, organizational, communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Ability to use technical information to solve problems.
• Must meet minimum age requirements to perform specific job functions.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

Responsibilities

• Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, friendly, and accurate customer service to create a positive shopping experience
• Courteous and helpful to other associates
• Clean shelves and shelf tag moldings with damp cloth, as needed, when stocking
• Maintain shelf allocations by stocking from tag to tag
• Place only saleable merchandise on the shelves
• Ensure that ordering, receiving, preparation, conditioning and displaying of merchandise is done in accordance with policies and guidelines
• Understand and use company tools such as; average cost inventory system (ACIS) and ordering (CAO)
• Maintain a complete understanding of and adherence to company guidelines, policies and standard practice
• Understand and follow Food Safety and Workplace Safety guidelines and procedures
• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Report all associate and customer accidents in accordance with established Food Lion procedures to the Manager on Duty
• Ensure compliance with local, state and federal regulations
• Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
• Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses
• Perform all other duties as assigned

Skills

Customer service

Interpersonal skills

Organizational skills

Multi-task learning

Education

High school diploma or equivalent

Tools

ACIS inventory system

CAO ordering

Job description

Food Lion in Elizabeth City, NC is seeking a dedicated associate to provide quality customer service in the Center Store (Grocery) department. You will maintain shelves, assist customers, and ensure accurate stocking and pricing in a fast-paced retail environment.

The role emphasizes friendly service, adherence to safety guidelines, and collaboration with team members to maximize store performance. Training and uniform dress code are provided.