Grocery Courtesy Clerk: Friendly Service & Bagging Pro

Kroger Family of Companies; Chester (VA); On-site; USD 21,000 - 23,000; Full time

Job summary

Kroger Family of Companies is seeking a Courtesy Clerk/Grocery Bagger to deliver exceptional customer service and maintain a clean, safe shopping environment. You will bag groceries, assist customers with loading, and ensure items are protected during checkout, while following store policies and food-safety guidelines.

The role supports customers across the store, including helping with seasonal merchandise, price checks, and restocking shelves.

Qualifications

• Customer service skills required.
• Effective communication skills required.

Responsibilities

• Courtesy Clerk/Grocery Bagger bags groceries at checkout for customers.
• Assist in bagging groceries to ensure contents are not damaged.
• Follow best practices for bagging with reusable, plastic, and paper bags.
• Help remove merchandise from the bottom of bascarts for checkout.
• Offer to help customers load bags into their car.
• Perform basic shelf conditioning.
• Inform customers of grocery specials.
• Return merchandise to store shelves.
• Gather bascarts and return them to designated areas.
• Clean spills, collect trash inside store and parking lot.
• Clean all areas inside and outside of store.
• Handle and assemble seasonal merchandise.
• Understand store layout and locate products; conduct price checks for cashiers.
• Reinforce safety programs and report unsafe conditions to management.
• Adhere to all food safety regulations and guidelines.
• Inspect equipment and report items needing repair.
• Create a welcoming environment and assist customers with product questions.
• Comply with local, state, and federal laws and company guidelines.
• Able to work in a high-paced and sometimes stressful environment.
• Able to manage conflict in a constructive manner.
• Maintain honesty and integrity regarding customer and business information.
• Follow directions and seek help to resolve issues.
• Provide support to minors, individuals with special needs, and older adults.

Skills

Customer Service skills

Effective communication skills

Job description

Kroger Family of Companies is seeking a Courtesy Clerk/Grocery Bagger to deliver exceptional customer service and maintain a clean, safe shopping environment. You will bag groceries, assist customers with loading, and ensure items are protected during checkout, while following store policies and food-safety guidelines.

The role supports customers across the store, including helping with seasonal merchandise, price checks, and restocking shelves.