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Job Description
Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Embrace the Customer 1st strategy and encourage team members to deliver excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.
Responsibilities
Essential Job Functions:
- Process customer transactions quickly, accurately, and efficiently; understand the Point of Sale system and handle various tenders such as cash, checks, credit, debit, SNAP EBT, Offline SNAP EBT, WIC, loyalty offers, coupons, and checkout procedures according to company policy.
- Rotate all merchandise according to code dating policies and check product quality to ensure freshness; review sell-by dates and take appropriate action.
- Promote trust and respect among team members.
- Create a welcoming environment by answering questions regarding products sold.
- Maintain knowledge of products sold and respond to customer questions and suggestions.
- Greet, engage, and assist customers.
- Inform customers of grocery specials.
- Order, label, stock, and inventory merchandise.
- Report discrepancies in product ordering, shipping, and pricing to management.
- Adhere to company limits on cash shortages/overages and work to control loss.
- Follow guidelines on restricted sale items (Alcohol, Tobacco, Fireworks).
- Stay current with ads and promotions.
- Follow all food safety regulations and guidelines.
- Maintain proper temperatures in cases and coolers, and keep logs.
- Follow safety procedures, identify unsafe conditions, and notify management.
- Inspect equipment and report repairs needed.
- Report customer or employee accidents.
- Comply with all laws and company policies.
- Physical demands include standing for long periods, lifting up to 50 lbs., pushing/pulling carts, bending, and other physical activities.
- Work cooperatively in a high-paced environment.
- Manage conflicts professionally.
- Act with honesty and integrity.
- Follow directions and seek help when needed.
- Support interactions with minors, individuals with special needs, and older adults.
- Perform essential functions with or without reasonable accommodations.
Qualifications
Minimum Position Qualifications:
- Basic math knowledge.
- Ability to complete cashier training.
- Ability to memorize produce and sale items.
- Effective communication and reading skills.
- Must be 18 years old.
Desired Previous Job Experience:
- Customer service experience.
- Retail experience.
About Us
Based in the Midwest, Ruler Foods merged with The Kroger Company in 1999. We serve customers in 48 stores across Indiana, Illinois, Missouri, Tennessee, Kentucky, and Ohio. As part of Kroger, we value diversity and strive to create great experiences for our customers and employees. We offer a supportive environment where your potential can grow, whether you're seeking part-time work or a new career path.
What You’ll Receive From Us
The Kroger family offers comprehensive benefits, including healthcare, flexible scheduling, counseling services, associate discounts, tuition reimbursement, and career growth opportunities. For more details, visit our Benefits Page.
Additional Details
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Management and Manufacturing
- Industries: Dairy Product Manufacturing