Grocery Clerk

Kroger Mountain View Foods; Seattle (WA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading grocery store is seeking a Grocery Clerk to create an outstanding customer experience through exceptional service. You will assist customers in finding products, ensure quality standards, and maintain a clean environment. This role requires effective communication and customer service skills, as well as the ability to work in a fast-paced environment.

Qualifications

• Knowledge of basic math (counting, addition, and subtraction).

Responsibilities

• Help customers discover new items or products.
• Check product quality to ensure freshness.
• Maintain proper temperatures in cases and coolers.

Skills

Customer Service

Effective Communication

Job description

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Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.

Responsibilities

1. Help customers discover new items or products they inquire about.
2. Inform customers of food specials and recommend grocery items to ensure they get what they want and need.
3. Check product quality to ensure freshness, review "sell by" dates, and take appropriate action.
4. Provide customers with ordered grocery products, both fresh and non-perishable.
5. Label, stock, and inventory department merchandise.
6. Report product ordering/shipping discrepancies to the department manager.
7. Stay current with present, future, seasonal, and special ads.
8. Adhere to all food safety regulations and guidelines.
9. Maintain proper temperatures in cases and coolers, and keep temperature logs.
10. Gain knowledge of products sold within the department and respond to questions and make suggestions.
11. Create a welcoming environment for customers by answering questions about products.
12. Follow safety procedures, identify unsafe conditions, and notify management.
13. Inspect equipment regularly and notify management of repairs needed.
14. Notify management of customer or employee accidents.
15. Work cooperatively in high-paced and stressful environments.
16. Manage conflict in a reasonable and cooperative manner.
17. Act with honesty and integrity regarding customer and business information.
18. Follow directions and seek assistance when needed to resolve issues.
19. Support and assist minors, individuals with special needs, and older adults.
20. Perform essential functions with or without reasonable accommodation.

Qualifications

Minimum Position Qualifications

• Customer Service skills
• Effective communication skills
• Knowledge of basic math (counting, addition, and subtraction)

Desired Previous Job Experience

• Customer Service skills
• Retail experience

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