Grocery Clerk

Kroger; Seattle (WA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading grocery retailer seeks a Grocery Clerk to enhance customer experiences through exceptional service. Responsibilities include assisting customers, managing product quality, and maintaining a clean environment. Ideal candidates will possess strong customer service skills and effective communication abilities.

Qualifications

• Skills in customer service and effective communication required.

Responsibilities

• Help customers discover new items and inform them of specials.
• Check product quality and maintain a clean environment.
• Adhere to food safety regulations.

Skills

Customer Service

Effective Communication

Job description

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Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.

Responsibilities

1. Help customers discover new items or products they inquire about.
2. Inform customers of food specials and recommend grocery items to ensure they get what they want and need.
3. Check product quality to ensure freshness, review "sell by" dates, and take appropriate action.
4. Provide customers with fresh and non-perishable grocery products ordered.
5. Label, stock, and inventory department merchandise.
6. Report product ordering/shipping discrepancies to the department manager.
7. Stay current with present, future, seasonal, and special ads.
8. Adhere to all food safety regulations and guidelines.
9. Maintain proper temperatures in cases and coolers, and keep temperature logs.
10. Gain and maintain knowledge of products sold within the department and respond to questions and make suggestions.
11. Create a welcoming environment for customers, making them feel important and appreciated.
12. Reinforce safety programs by complying with safety procedures and reporting unsafe conditions.
13. Practice preventive maintenance by inspecting equipment and notifying management of repairs needed.
14. Notify management of customer or employee accidents.
15. Work cooperatively in a high-paced, sometimes stressful environment.
16. Manage conflicts in a reasonable, nonconfrontational manner.
17. Act with honesty and integrity regarding customer and business information.
18. Follow directions and seek assistance when necessary to resolve issues.
19. Support and assist minors, individuals with special needs, and older adults.
20. Perform essential functions with or without reasonable accommodation.

Qualifications

Minimum Position Qualifications

• Customer Service skills
• Effective communication skills
• Knowledge of basic math (counting, addition, and subtraction)

Desired Previous Job Experience

• Customer Service skills
• Retail experience