GROCERY CLERK

Kroger; Pickerington (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking dedicated individuals to enhance customer experiences in a dynamic grocery environment. This role focuses on delivering exceptional service, maintaining product quality, and ensuring a welcoming atmosphere for all customers. Join a team that values respect, integrity, and diversity while contributing to a mission of feeding the human spirit. With comprehensive benefits and growth opportunities, this position offers a chance to thrive in a supportive and fast-paced setting. If you are passionate about customer service and teamwork, this is the perfect opportunity for you.

Benefits

Healthcare coverage

Flexible scheduling

Counseling services

Associate discounts

Tuition reimbursement

Growth opportunities

Qualifications

• Strong customer service skills to enhance customer experience.
• Effective communication for assisting customers and team members.

Responsibilities

• Help customers discover new items and inform them of food specials.
• Check product quality and maintain a clean environment.

Skills

Customer Service skills

Effective communication skills

Basic math skills

Job description

Job Description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.

Responsibilities

Essential Job Functions:

• Help customers discover new items or products they inquire about.
• Inform customers of food specials and recommend grocery items to ensure they get the products they want and need.
• Check product quality to ensure freshness; review "sell by" dates and take appropriate action.
• Provide customers with fresh and non-perishable grocery products they have ordered.
• Label, stock, and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Stay current with present, future, seasonal, and special ads.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained, and temperature logs are kept.
• Gain and maintain knowledge of products sold within the department and respond to questions and make suggestions.
• Create a welcoming environment for customers by answering questions regarding products sold within the department and store.
• Reinforce safety programs by complying with safety procedures and reporting unsafe conditions.
• Practice preventive maintenance by inspecting equipment and notifying management of repairs.
• Notify management of customer or employee accidents.
• Work cooperatively in a high-paced and sometimes stressful environment.
• Manage conflict in a reasonable, nonconfrontational manner.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek assistance when necessary to resolve issues.
• Support and assist minors, individuals with special needs, and older adults.
• Perform essential functions with or without reasonable accommodation.

Qualifications

Minimum Position Qualifications:

• Customer Service skills
• Effective communication skills
• Basic math skills (counting, addition, subtraction)

Desired Previous Job Experience:

• Customer Service skills
• Retail experience

About Us

From a small Cincinnati grocery store over a century ago, we’ve grown into the nation’s largest grocer with nearly 2,800 stores in 35 states under 28 different names. We take pride in bringing diverse teams together with a passion for food and people, with a shared purpose: To Feed the Human Spirit. We are committed to innovation and creating exceptional experiences for our customers and communities.

What You’ll Receive From Us

The Kroger Family offers comprehensive benefits supporting your well-being, including healthcare coverage, flexible scheduling, counseling services, associate discounts, tuition reimbursement, and growth opportunities. For more information, visit our Benefits Page.