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Job Description
Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.
Responsibilities
- Help customers discover new items or products they inquire about.
- Inform customers of food specials and recommend grocery items to ensure they get what they want and need.
- Check product quality to ensure freshness, review "sell by" dates, and take appropriate action.
- Provide customers with fresh and non-perishable grocery products ordered.
- Label, stock, and inventory department merchandise.
- Report product ordering/shipping discrepancies to the department manager.
- Adhere to all food safety regulations and guidelines.
- Maintain proper temperatures in cases and coolers, and keep temperature logs.
- Gain knowledge of products sold within the department and respond to questions and make suggestions.
- Create a welcoming environment for customers, making them feel important and appreciated.
- Reinforce safety programs by complying with safety procedures and reporting unsafe conditions.
- Inspect equipment regularly and notify management of repairs needed.
- Notify management of customer or employee accidents.
- Work cooperatively in a high-paced and sometimes stressful environment.
- Manage conflicts reasonably and cooperatively.
- Act with honesty and integrity regarding customer and business information.
- Follow directions and seek assistance when needed to resolve issues.
- Support and assist minors, individuals with special needs, and older adults.
- Perform essential functions with or without reasonable accommodation.
Qualifications
Minimum Position Qualifications:
- Customer Service skills
- Effective communication skills
- Basic math knowledge (counting, addition, subtraction)
Desired Previous Job Experience:
- Customer Service skills
- Retail experience
About Us
Based in Colorado, King Soopers merged with The Kroger Company in 1983. Today, we serve customers in over 115 stores throughout Colorado and Wyoming. As part of Kroger, we are committed to diversity, innovation, and creating positive experiences for our customers and communities.
What You’ll Receive From Us
- Comprehensive healthcare coverage including medical, dental, and vision
- Flexible scheduling with paid time off and holiday pay
- Emotional and financial support resources
- Associate discounts on various products and services
- Up to $21,000 in tuition reimbursement
- Opportunities for growth through training and career pathways
About The Team
We offer benefits that promote physical, emotional, and financial well-being, including health care, paid time off, mental health resources, and discounts. We aim to create a welcoming environment where associates can grow and contribute to community initiatives.
Additional Benefits
- Health care, paid time off, mental health resources
- Participation in 401(k), life insurance, bonuses
- Tuition assistance, training, and development programs
Employment Details
- Seniority level: Entry level
- Employment type: Part-time
- Job function: Management and Manufacturing
- Industry: Retail
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