Grocery Center Operations Manager

Food Lion; Greenville (SC); On-site; USD 42,000 - 64,000; Full time

Job summary

Food Lion in Greenville, SC is seeking a Grocery Department Manager to lead daily operations, hire and develop department associates, and drive sales while delivering outstanding customer service.

You will oversee labor scheduling, training, performance coaching, and use company tools to manage inventory, budgets and safety standards in a fast-paced store environment.

The role emphasizes teamwork, adherence to Food Lion values and creating a positive shopping experience for every customer.

Qualifications

• High school graduate or equivalent preferred.
• Excellent interpersonal, organizational, communication and customer service skills.
• Good understanding of store operations preferred.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Ability to lead and direct others.
• Must meet minimum age requirements to perform specific job functions.
• Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a "Certified Food Safety Manager" or obtain accreditation within the first 90 days of employment.

Responsibilities

• Manage the Grocery Department, including hiring, training and developing department associates.
• Supervise the performance of all duties and responsibilities of department associates and provides ongoing performance management, training and conducts timely formal performance appraisals for direct reports
• Daily management of labor and coaching of associates to achieve productivity expectations
• Providing leadership and motivation within the store to promote a culture reflective of our Guiding Principles, Core Values, Vision and Strategy
• Support the achievement of budgeted financial and operating results
• Smile and maintain an atmosphere of enthusiastic customer awareness with emphasis on fast, easy, flexible and friendly customer service
• Role model outstanding, friendly customer service and use skills and knowledge of department products to offer solutions that meet or exceed customers' expectations
• Control store expenses through proper ordering, care for supplies and equipment
• Understand and use company tools such as; financial reports, ACIS, scheduling, productivity, CAO, and business information systems
• Perform duties that ensure department appearance, quality, variety, safety, and sanitation are maintained
• Ensure Grocery Department schedules provide extraordinary customer service
• Understand scheduling, sales, projections, wage percent, interviewing, hiring, training, company information, and other items to manage the Grocery Department
• Ensure ordering, receiving, preparation, conditioning and displaying of merchandise are done per policies
• Observe and correct unsafe conditions
• Record and report all associate and customer accidents
• Monitor shrink and coach to prevent losses
• Assist with physical inventory bi-annually
• Ensure promotional materials and signage are used properly
• Ensure compliance with local, state and federal regulations
• Adhere to guidelines, policies and standard practices
• Maintain security standards
• Complete CBT, CBT packets and trainings
• Provide recognition and constructive counseling as it relates to customer satisfaction and service while building store sales
• Perform all other duties as assigned

Skills

Interpersonal skills

Organizational skills

Communication skills

Customer service

Leadership

Store operations knowledge

Problem-solving

Education

High school diploma or equivalent

Certified Food Safety Manager (or willing to obtain in 90 days)

Job description

Food Lion in Greenville, SC is seeking a Grocery Department Manager to lead daily operations, hire and develop department associates, and drive sales while delivering outstanding customer service.

You will oversee labor scheduling, training, performance coaching, and use company tools to manage inventory, budgets and safety standards in a fast-paced store environment.

The role emphasizes teamwork, adherence to Food Lion values and creating a positive shopping experience for every customer.