Grocery Center Lead: Service & Stock Excellence

Food Lion; Middle River (MD); On-site; USD 23,000 - 34,000; Full time

Job summary

Food Lion is seeking a Center Store (Grocery) Associate to support daily store operations at Store 01405 in Middle River, MD. You will help deliver friendly, accurate customer service and ensure product presentation meets company standards.

You will assist in training stock crews, stocking to policy, and maintaining a clean, organized center store. The role requires adaptability, reliability, and adherence to Food Lion guidelines.

Qualifications

• Excellent interpersonal, organizational, communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Must meet minimum age requirements to perform specific job functions.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

Responsibilities

• Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, friendly, and accurate customer service to create a positive shopping experience
• Courteous and helpful to other associates
• Ensure the Center Store (Grocery) Associates maintain a clean, neat appearance
• Assist the Center Store (Grocery) Manager as necessary to train, schedule, and maintain a qualified stock crew
• Ensure achievement of productivity goals of the stock crew
• Stock product in accordance with policies and guidelines
• Place only saleable merchandise on the shelves
• Maintain shelf allocations as indicated by the item tags
• Ensure that ordering, receiving, preparation, conditioning and displaying of merchandise is done in accordance with policies and guidelines
• Understand and use company tools such as; average cost inventory system (ACIS) and ordering (CAO)
• Maintain a complete understanding of and adherence to company guidelines, policies and standard practice
• Understand and follow Food Safety and Workplace Safety guidelines and procedures
• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Report all associate and customer accidents in accordance with established Food Lion procedures to the Manager on Duty
• Ensure compliance with local, state and federal regulations
• Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
• Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses
• Perform all other duties as assigned

Skills

Customer service

Interpersonal skills

Organizational skills

Communication skills

Multi-tasking

Problem solving

Education

High school diploma or equivalent

Job description

Food Lion is seeking a Center Store (Grocery) Associate to support daily store operations at Store 01405 in Middle River, MD. You will help deliver friendly, accurate customer service and ensure product presentation meets company standards.

You will assist in training stock crews, stocking to policy, and maintaining a clean, organized center store. The role requires adaptability, reliability, and adherence to Food Lion guidelines.