Grocery Center Associate - Customer Service Pro

Food Lion; New Market (MD); On-site; USD 22,000 - 33,000; Full time

Job summary

Food Lion in New Market, MD, is hiring to provide quality customer service in the Center Store (Grocery) department. You will maintain standards, maximize sales through friendly service, and minimize shrink with proper practices.

The role requires attention to detail, the ability to learn store systems (ACIS/CAO), and a commitment to Food Lion safety guidelines. All duties are performed on-site with a focus on customer satisfaction.

Qualifications

• High school graduate or equivalent preferred.
• Excellent interpersonal, organizational, communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Ability to use technical information to solve problems.
• Must meet minimum age requirements to perform specific job functions.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

Responsibilities

• Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, friendly, and accurate customer service to create a positive shopping experience.
• Courteous and helpful to other associates.
• Clean shelves and shelf tag moldings with damp cloth, as needed, when stocking.
• Maintain shelf allocations by stocking from tag to tag.
• Place only saleable merchandise on the shelves.
• Ensure that ordering, receiving, preparation, conditioning and displaying of merchandise is done in accordance with policies and guidelines.
• Understand and use company tools such as; average cost inventory system (ACIS) and ordering (CAO).
• Maintain a complete understanding of and adherence to company guidelines, policies and standard practice.
• Understand and follow Food Safety and Workplace Safety guidelines and procedures.
• Observe and correct all unsafe conditions that could cause associate or customer accidents.
• Report all associate and customer accidents in accordance with established Food Lion procedures to the Manager on Duty.
• Ensure compliance with local, state and federal regulations.
• Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code.
• Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses.
• Perform all other duties as assigned.

Skills

Customer service

Interpersonal skills

Communication

Organizational skills

Multitasking

Problem solving

Education

High school diploma or equivalent

Tools

ACIS

CAO

Job description

Food Lion in New Market, MD, is hiring to provide quality customer service in the Center Store (Grocery) department. You will maintain standards, maximize sales through friendly service, and minimize shrink with proper practices.

The role requires attention to detail, the ability to learn store systems (ACIS/CAO), and a commitment to Food Lion safety guidelines. All duties are performed on-site with a focus on customer satisfaction.