Grocery Center Lead - Customer Service & Stock Ops

Food Lion; Salem (VA); On-site; USD 17,000 - 21,000; Full time

Job summary

Food Lion in Salem, VA seeks a Center Store (Grocery) Associate to assist the Center Store Manager in delivering quality customer service and maintaining standards. The role emphasizes fast, friendly service, safety compliance, and efficient stock management at the Salem store location.

The position involves training duties, scheduling, stocking, and ensuring accurate merchandise presentation in accordance with company policies. Food Lion offers equal employment opportunities across its U.S.

Qualifications

• High school diploma or equivalent is preferred.
• Excellent interpersonal, organizational, communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Ability to use technical information to solve problems.
• Must meet minimum age requirements to perform specific job functions.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

Responsibilities

• Maintain enthusiastic customer awareness with fast, friendly, and accurate service.
• Courteous and helpful to other associates.
• Ensure Center Store associates maintain a neat appearance.
• Assist Center Store Manager to train, schedule and maintain stock crew.
• Ensure productivity goals of the stock crew are met.
• Stock products per policies and guidelines.
• Place only saleable merchandise on shelves.
• Maintain shelf allocations as indicated by item tags.
• Ensure ordering, receiving, preparation, conditioning and displaying of merchandise follows guidelines.
• Understand and use company tools such as ACIS and CAO.
• Adhere to company guidelines, policies and standard practice.
• Follow Food Safety and Workplace Safety guidelines and procedures.
• Observe and correct unsafe conditions; report accidents.
• Comply with local, state and federal regulations.
• Wear Food Lion uniform with name badge; maintain neat appearance.
• Complete CBT, Training Packet and Training Aid courses.
• Perform all other duties as assigned.

Skills

Customer service

Interpersonal skills

Communication skills

Organizational skills

Multitasking

Technical problem solving

Age requirement

Physical requirements

Education

High school diploma or equivalent

Job description

Food Lion in Salem, VA seeks a Center Store (Grocery) Associate to assist the Center Store Manager in delivering quality customer service and maintaining standards. The role emphasizes fast, friendly service, safety compliance, and efficient stock management at the Salem store location.

The position involves training duties, scheduling, stocking, and ensuring accurate merchandise presentation in accordance with company policies. Food Lion offers equal employment opportunities across its U.S.