Grocery Center Lead — Customer Service & Stock

Food Lion; Odenton (MD); On-site; USD 23,000 - 34,000; Full time

Job summary

Food Lion in Odenton is seeking a Center Store (Grocery) Associate to support the Center Store Manager with service excellence, stocking, and merchandising. You will help train the stock crew, maintain clean shelves, and uphold safety and policy standards in a fast-paced grocery environment.

The role emphasizes friendly customer service, adherence to procedures, and collaboration with store teams. Physical duties include lifting, standing, and operating POS systems as needed.

Qualifications

• High school graduate or equivalent preferred.
• Excellent interpersonal, organizational, communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Ability to use technical information to solve problems.
• Must meet minimum age requirements to perform specific job functions.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

Responsibilities

• Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, friendly, and accurate customer service to create a positive shopping experience
• Courteous and helpful to other associates
• Ensure the Center Store (Grocery) Associates maintain a clean, neat appearance
• Assist the Center Store (Grocery) Manager as necessary to train, schedule, and maintain a qualified stock crew
• Ensure achievement of productivity goals of the stock crew
• Stock product in accordance with policies and guidelines
• Place only saleable merchandise on the shelves
• Maintain shelf allocations as indicated by the item tags
• Ensure that ordering, receiving, preparation, conditioning and displaying of merchandise is done in accordance with policies and guidelines
• Understand and use company tools such as; average cost inventory system (ACIS) and ordering (CAO)
• Maintain a complete understanding of and adherence to company guidelines, policies and standard practice
• Understand and follow Food Safety and Workplace Safety guidelines and procedures
• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Report all associate and customer accidents in accordance with established Food Lion procedures to the Manager on Duty
• Ensure compliance with local, state and federal regulations
• Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
• Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses
• Perform all other duties as assigned

Skills

Interpersonal skills

Customer service

Communication

Problem solving

Organizational skills

Education

High school diploma or equivalent

Job description

Food Lion in Odenton is seeking a Center Store (Grocery) Associate to support the Center Store Manager with service excellence, stocking, and merchandising. You will help train the stock crew, maintain clean shelves, and uphold safety and policy standards in a fast-paced grocery environment.

The role emphasizes friendly customer service, adherence to procedures, and collaboration with store teams. Physical duties include lifting, standing, and operating POS systems as needed.