Grocery Assistant Department Leader

Kroger; Roanoke (VA); On-site; USD 42,000 - 54,000; Full time

Job summary

Kroger in Roanoke, VA is seeking an Assistant Department Manager to help plan, organize, staff, train and direct the Grocery Department associates.

You will focus on production and customer service, maximize store sales and profits safely, and uphold Kroger's values of respect, honesty, integrity and safety.

Qualifications

• Effective written and oral communication skills.
• Ability to make intelligent decisions quickly.
• Able to tactfully and calmly handle stressful situations.
• Understanding of department operations: managing people, merchandising, ordering, inventory, shrink control, scheduling, expenses.

Responsibilities

• Assist the Department Manager in organizing work and staffing needs, training and scheduling associates to ensure prompt, courteous service.
• Respond to customer or associate comments, complaints, requests, accidents and questions professionally.
• Use CAO to manage ordering quantities and track product receipt and balance on hand.
• Perform and direct pricing and display of merchandise; ensure signage, rotation, freshness, and space allocation.
• Engage and coach associates in merchandising techniques, customer service, and promotions.
• Follow company programs and policies on dress code, sanitation and harassment/discrimination prevention.
• Provide input on department budgets, goals and results.
• Communicate with associates and customers to maintain a positive impression.
• Maintain equipment, facilities, and grocery areas to sanitary standards.
• Promote company initiatives and process improvements with direct reports.

Skills

People management

Communication

Decision making

Stress management

Merchandising

Customer service

OSHA knowledge

Power tools operation

Tools

CAO

Job description

Description

Assist Department Manager in planning, organizing, staffing, training and directing Grocery Department associates;

Description

Assist Department Manager in planning, organizing, staffing, training and directing Grocery Department associates; perform production and customer service functions; maximize store sales and profits safely and ethically in accordance with policies and procedures. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

• Assist the Department Manager in organizing work, filling department staffing needs as authorized by store management, and training and scheduling associates so that customers are consistently provided with prompt courteous service.
• Respond appropriately to customer or associate comments, complaints, requests, accidents and questions. Be prompt, tactful, calm, courteous and professional in all interactions.
• Use Computer Assisted Ordering (CAO) to manage ordering appropriate quantities of merchandise and supplies, and insure proper accounting of product received and balance on hand in the Department Manager’s absence.
• Perform and direct others in pricing and displaying of merchandise. Maintain proper signage, product rotation, freshness, quantity, quality and proper space allocation for merchandise.
• Engage yourself and counsel associates in effective, productive merchandising techniques, customer services, product presentation and promotional activities.
• Follow through on implementation of company programs and adherence to company policies and procedures, particularly in the areas of dress code, grooming, sanitation and maintenance of a work environment free of unlawful harassment or discrimination.
• Provide Department Manager with input on department budgets, goals and results.
• Communicate and interact with associates and customers to provide a positive impression.
• Maintain equipment and facilities properly and safely in accordance with company policies and procedures.
• Maintain floor, shelf and grocery areas clean and up to sanitary standards.
• Demonstrate the ability and desire to promote, communicate and implement company initiatives and process improvements to direct reports in a positive manner.
• Demonstrated aptitude to manage people and organize workloads.
• Perform any and all duties as assigned.

Qualifications

Minimum:

• Willing to be flexible and work mornings, afternoons, evenings, nights as the work demands.
• Willing and available to work weekends and holidays as needed.
• Effective written and oral communication skills.
• Ability to make intelligent decisions quickly
• Able to tactfully and calmly handle stressful situations and make a positive impression on associates and customers.
• Possess abilities and skills for effective production, merchandising and customer services related to sale of merchandise.
• Understanding of all key components of department operations (i.e. Managing people, merchandising, computer assisted ordering, inventory management, shrink control, customer services, labor scheduling, expense control, etc.)
• Knowledge of applicable laws and regulations related to employment practices, OSHA compliance, etc.
• Qualified and able to operate power machinery and work with various job tools, (power jacks, box cutters, label guns, balers, compactors, etc.).

Desired