Grocery Assistant Department Leader

Kroger - Virginia; Roanoke (VA); On-site; USD 42,000 - 66,000; Full time

Job summary

Kroger - Virginia in Roanoke, VA is seeking an Assistant Department Manager to support the Grocery Department. You will assist in planning, staffing, training, and directing associates to provide consistent, courteous service at store level.

You will use CAO for ordering and inventory balance, oversee pricing and merchandising, and help drive department budgets and goals while maintaining a safe, compliant work environment.

Qualifications

• Flexible scheduling to cover mornings, evenings, weekends, and holidays as required.
• Strong customer service skills to ensure prompt, courteous assistance.
• Excellent written and verbal communication abilities.
• Ability to make quick, informed decisions in a fast-paced environment.
• Calm under pressure with the capacity to handle stressful situations respectfully.
• Knowledge of merchandising and basic department operations.
• Experience in supervising people and organizing workloads.

Responsibilities

• Assist Department Manager in organizing work and staffing needs.
• Schedule associates to ensure prompt customer service.
• Use CAO to manage ordering and balance inventory.
• Price, display, and rotate merchandise with proper signage.
• Promote company programs and maintain a respectful work environment.
• Provide input on budgets, goals, and department results.
• Maintain equipment, facilities, and store cleanliness to standard.
• Communicate with associates and customers to project a positive image.
• Perform duties as assigned by management.

Skills

Flexible scheduling

Customer service

Communication skills

Decision making

Stress management

Merchandising

Team supervision

Tools

CAO software

Inventory software

Job description

Description:

Assist Department Manager in planning, organizing, staffing, training and directing Grocery Department associates;
perform production and customer service functions; maximize store sales and profits safely and ethically in
accordance with policies and procedures. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities:

• Assist the Department Manager in organizing work, filling department staffing needs as authorized by store management, and training and scheduling associates so that customers are consistently provided with prompt courteous service.
• Respond appropriately to customer or associate comments, complaints, requests, accidents and questions. Be
  prompt, tactful, calm, courteous and professional in all interactions.
• Use Computer Assisted Ordering (CAO) to manage ordering appropriate quantities of merchandise and
  supplies, and insure proper accounting of product received and balance on hand in the Department Manager’s
  absence.
• Perform and direct others in pricing and displaying of merchandise. Maintain proper signage, product rotation,
  freshness, quantity, quality and proper space allocation for merchandise.
• Engage yourself and counsel associates in effective, productive merchandising techniques, customer services,
  product presentation and promotional activities.
• Follow through on implementation of company programs and adherence to company policies and procedures,
  particularly in the areas of dress code, grooming, sanitation and maintenance of a work environment free of
  unlawful harassment or discrimination.
• Provide Department Manager with input on department budgets, goals and results.
• Communicate and interact with associates and customers to provide a positive impression.
• Maintain equipment and facilities properly and safely in accordance with company policies and procedures.
• Maintain floor, shelf and grocery areas clean and up to sanitary standards.
• Demonstrate the ability and desire to promote, communicate and implement company initiatives and process
  improvements to direct reports in a positive manner.
• Demonstrated aptitude to manage people and organize workloads.
• Perform any and all duties as assigned.

Qualifications:

Minimum:

• Willing to be flexible and work mornings, afternoons, evenings, nights as the work demands.
• Willing and available to work weekends and holidays as needed.
• Effective written and oral communication skills.
• Ability to make intelligent decisions quickly
• Able to tactfully and calmly handle stressful situations and make a positive impression on associates and customers.
• Possess abilities and skills for effective production, merchandising and customer services related to sale of merchandise.
• Understanding of all key components of department operations (i.e. Managing people, merchandising, computer assisted ordering, inventory management, shrink control, customer services, labor scheduling, expense control, etc.)
• Knowledge of applicable laws and regulations related to employment practices, OSHA compliance, etc.
• Qualified and able to operate power machinery and work with various job tools, (power jacks, box cutters, label guns, balers, compactors, etc.).