GROCERY/ASST DEPT LEADER

Kroger; Phoenix (AZ); On-site; USD 52,000 - 76,000; Full time

Job summary

Kroger in Phoenix, AZ is seeking a Grocery Department Assistant Manager to support the Department Manager in planning, organizing and directing department teams. You will balance production, customer service and merchandising while upholding company policies.

The role requires flexibility to cover various shifts, strong communication, quick decision-making and a focus on safety and accuracy in daily operations. Join a team that values respect, integrity and teamwork.

Qualifications

• Flexibility to work mornings, afternoons, evenings and nights.
• Willingness to work weekends and holidays as needed.
• Effective written and oral communication skills.
• Ability to make quick, intelligent decisions.
• Calmly handle stressful situations and project a positive impression.
• Knowledge of department operations (staffing, merchandising, inventory, scheduling).
• Familiarity with OSHA and employment regulations.

Responsibilities

• Assist the Department Manager in planning, organizing, staffing, training and directing Grocery Department associates; perform production and customer service functions.
• Respond to customer or associate comments, complaints, requests, accidents and questions in a prompt, tactful, calm and professional manner.
• Use CAO to manage ordering and balance on hand; ensure proper accounting of products received.
• Price and display merchandise; maintain signage, rotation, freshness and space allocation.
• Lead initiatives in merchandising, customer service and promotional activities.
• Ensure compliance with company policies, dress code, sanitation and harassment-free environment.
• Provide input on department budgets, goals and results.
• Communicate with associates and customers to reinforce a positive impression.
• Maintain equipment, facilities and grocery areas to sanitary standards.
• Promote and implement company initiatives and process improvements.
• Demonstrate ability to manage people and organize workloads.
• Perform any other duties as assigned.

Skills

People management

Communication

Decision making

Training & coaching

Customer service

Merchandising

Time management

Education

High school diploma

Tools

CAO system

POS system

Job description

Job Description

Assist Department Manager in planning, organizing, staffing, training and directing Grocery Department associates;

Job Description

Assist Department Manager in planning, organizing, staffing, training and directing Grocery Department associates; perform production and customer service functions; maximize store sales and profits safely and ethically in accordance with policies and procedures. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

• Assist the Department Manager in organizing work, filling department staffing needs as authorized by store management, and training and scheduling associates so that customers are consistently provided with prompt courteous service.
• Respond appropriately to customer or associate comments, complaints, requests, accidents and questions. Be prompt, tactful, calm, courteous and professional in all interactions.
• Use Computer Assisted Ordering (CAO) to manage ordering appropriate quantities of merchandise and supplies, and insure proper accounting of product received and balance on hand in the Department Manager’s absence.
• Perform and direct others in pricing and displaying of merchandise. Maintain proper signage, product rotation, freshness, quantity, quality and proper space allocation for merchandise.
• Engage yourself and counsel associates in effective, productive merchandising techniques, customer services, product presentation and promotional activities.
• Follow through on implementation of company programs and adherence to company policies and procedures, particularly in the areas of dress code, grooming, sanitation and maintenance of a work environment free of unlawful harassment or discrimination.
• Provide Department Manager with input on department budgets, goals and results.
• Communicate and interact with associates and customers to provide a positive impression.
• Maintain equipment and facilities properly and safely in accordance with company policies and procedures.
• Maintain floor, shelf and grocery areas clean and up to sanitary standards.
• Demonstrate the ability and desire to promote, communicate and implement company initiatives and process improvements to direct reports in a positive manner.
• Demonstrated aptitude to manage people and organize workloads.
• Perform any and all duties as assigned.

Qualifications

Minimum

• Willing to be flexible and work mornings, afternoons, evenings, nights as the work demands.
• Willing and available to work weekends and holidays as needed.
• Effective written and oral communication skills.
• Ability to make intelligent decisions quickly
• Able to tactfully and calmly handle stressful situations and make a positive impression on associates and customers.
• Possess abilities and skills for effective production, merchandising and customer services related to sale of merchandise.
• Understanding of all key components of department operations (i.e. Managing people, merchandising, computer assisted ordering, inventory management, shrink control, customer services, labor scheduling, expense control, etc.)
• Knowledge of applicable laws and regulations related to employment practices, OSHA compliance, etc.
• Qualified and able to operate power machinery and work with various job tools, (power jacks, box cutters, label guns, balers, compactors, etc.).

Desired

• Grocery retail work experience and/or backup manager experience.
• Past work record reflects dependability and integrity.