GROCERY/ASST DEPT LEADER

Kroger; Columbia Falls (MT); On-site; USD 42,000 - 62,000; Full time

Job summary

Kroger is seeking an assistant to the Department Manager for the Grocery Dept. You will help plan, organize, staff, train and direct associates while performing production and customer service tasks.

You will maximize store sales and profits safely and ethically in line with company policies and core values. You will lead by example in merchandising, scheduling, and customer service, ensuring proper signage, inventory control, and adherence to procedures.

Qualifications

• Flexible to work mornings, afternoons, evenings, nights as needed.
• Willing to work weekends and holidays.
• Strong written and verbal communication skills.
• Ability to make quick, informed decisions.
• Maintain composure handling stress in a fast-paced environment.
• Know how to manage production, merchandising and customer service activities.
• Understand key department operations (staffing, merchandising, inventory, scheduling, costs).
• Familiar with employment laws and OSHA compliance.
• Able to operate power tools and equipment used in department operations.

Responsibilities

• Assist Department Manager in organizing work and staffing the department; train and schedule associates for prompt service.
• Respond to customer and associate inquiries; remain tactful, calm and professional.
• Use CAO to manage ordering of merchandise and track receipts and on-hand inventory.
• Price and display merchandise; ensure signage, rotation, freshness, and space use.
• Coach staff in merchandising, customer service and promotional activities.
• Ensure adherence to company programs, policies and dress/sanitation standards.
• Provide input on department budgets, goals and results.
• Communicate with customers and associates to create a positive impression.
• Maintain equipment, facilities and cleanliness to policy standards.
• Promote company initiatives and process improvements with staff.

Skills

Staff management

Customer service

Merchandising

Communication skills

Scheduling

Decision making

Tools

CAO (Computer Assisted Ordering)

Job description

Job Description

Assist Department Manager in planning, organizing, staffing, training and directing Grocery Department associates;

Job Description

Assist Department Manager in planning, organizing, staffing, training and directing Grocery Department associates; perform production and customer service functions; maximize store sales and profits safely and ethically in accordance with policies and procedures. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

• Assist the Department Manager in organizing work, filling department staffing needs as authorized by store management, and training and scheduling associates so that customers are consistently provided with prompt courteous service.
• Respond appropriately to customer or associate comments, complaints, requests, accidents and questions. Be prompt, tactful, calm, courteous and professional in all interactions.
• Use Computer Assisted Ordering (CAO) to manage ordering appropriate quantities of merchandise and supplies, and insure proper accounting of product received and balance on hand in the Department Manager’s absence.
• Perform and direct others in pricing and displaying of merchandise. Maintain proper signage, product rotation, freshness, quantity, quality and proper space allocation for merchandise.
• Engage yourself and counsel associates in effective, productive merchandising techniques, customer services, product presentation and promotional activities.
• Follow through on implementation of company programs and adherence to company policies and procedures, particularly in the areas of dress code, grooming, sanitation and maintenance of a work environment free of unlawful harassment or discrimination.
• Provide Department Manager with input on department budgets, goals and results.
• Communicate and interact with associates and customers to provide a positive impression.
• Maintain equipment and facilities properly and safely in accordance with company policies and procedures.
• Maintain floor, shelf and grocery areas clean and up to sanitary standards.
• Demonstrate the ability and desire to promote, communicate and implement company initiatives and process improvements to direct reports in a positive manner.
• Demonstrated aptitude to manage people and organize workloads.
• Perform any and all duties as assigned.

Qualifications

Minimum

• Willing to be flexible and work mornings, afternoons, evenings, nights as the work demands.
• Willing and available to work weekends and holidays as needed.
• Effective written and oral communication skills.
• Ability to make intelligent decisions quickly
• Able to tactfully and calmly handle stressful situations and make a positive impression on associates and customers.
• Possess abilities and skills for effective production, merchandising and customer services related to sale of merchandise.
• Understanding of all key components of department operations (i.e. Managing people, merchandising, computer assisted ordering, inventory management, shrink control, customer services, labor scheduling, expense control, etc.)
• Knowledge of applicable laws and regulations related to employment practices, OSHA compliance, etc.
• Qualified and able to operate power machinery and work with various job tools, (power jacks, box cutters, label guns, balers, compactors, etc.).

Desired

• Grocery retail work experience and/or backup manager experience.
• Past work record reflects dependability and integrity.