Grille & Guest Experience Manager

Clubatsnoqualmieridge; United States; On-site; USD 60,000 - 90,000; Full time

Job summary

Arcis Golf's Onion Creek Club in Austin, TX seeks a Grille Manager to oversee all front-of-house operations, ensuring a warm, consistent, and welcoming dining experience for members and guests. You will lead daily service, manage staff, and uphold club standards, coordinating with the Executive Chef and events team to deliver high-volume service with attention to detail during peak times.

This role requires strong leadership, excellent communication, and a track record in grille or casual fine

Qualifications

• 2–5+ years of restaurant or private club management experience (grille or casual fine dining preferred)
• Strong leadership and communication skills
• Proven ability to manage high-volume service while maintaining quality
• Knowledge of food service standards and dining room operations
• Experience with POS systems and scheduling software
• Availability to work evenings, weekends, and holidays

Responsibilities

• Deliver a warm, attentive, and personalized dining experience for members and guests
• Maintain a strong floor presence during all service periods (lunch, dinner, and peak club events)
• Recognize member preferences and build lasting relationships
• Address and resolve service issues quickly and professionally
• Oversee daily operations of the grille room, patio dining, and all member dining spaces
• Manage reservations, waitlists, and table turns to optimize flow of service
• Ensure proper opening and closing procedures are followed
• Maintain cleanliness, organization, and readiness of all FOH dining areas
• Recruit, train, schedule, and supervise servers and support staff
• Lead daily pre-shift meetings, communicating menu features, events, and service priorities
• Coach staff on service standards, upselling techniques, and member engagement
• Foster a positive, accountable, and team-oriented work environment
• Work closely with the Executive Chef and kitchen team to ensure smooth service execution
• Communicate menu changes, specials, and service timing expectations
• Support club events, golf tournaments, and social functions as needed
• Ensure grille service aligns with daily club activities and member traffic patterns
• Assist with dining service execution during high-volume club events
• Create and manage staff schedules based on forecasted business levels
• Monitor labor costs and productivity within budget guidelines
• Oversee POS accuracy and daily service reporting
• Manage FOH supplies including linens, table settings, and service equipment
• Ensure compliance with health and safety regulations
• Maintain high standards for staff appearance, service etiquette, and professionalism
• Enforce all club policies and procedures consistently

Skills

Restaurant/Club Management

Leadership

Communication

POS systems

Tools

POS systems

Scheduling software

Job description

Arcis Golf's Onion Creek Club in Austin, TX seeks a Grille Manager to oversee all front-of-house operations, ensuring a warm, consistent, and welcoming dining experience for members and guests. You will lead daily service, manage staff, and uphold club standards, coordinating with the Executive Chef and events team to deliver high-volume service with attention to detail during peak times.

This role requires strong leadership, excellent communication, and a track record in grille or casual fine