Grill 'n Smoke Department Manager

Ace Hardware Corporation; Watertown (SD); On-site; USD 42,000 - 65,000; Full time

Job summary

Nyberg’s ACE in Sioux Falls, SD is hiring a Grill 'n Smoke Department Manager to lead the department, oversee merchandising, inventory, and customer engagement, and coach sales associates across stores.

You will drive growth, manage seasonal transitions, stay current on grilling trends, and deliver exceptional shopping experiences while maintaining safety, standards, and a positive team culture.

Qualifications

• Previous retail management or department leadership experience preferred.
• Knowledge of grills and grilling products is highly advantageous.
• Demonstrated ability to train, coach, and develop team members.
• Strong merchandising and visual presentation skills.
• Excellent communication, organizational, and problem-solving abilities.

Responsibilities

• Oversee Grill 'n Smoke Department operations, merchandising, and inventory.
• Lead and train sales associates on grilling products and seasonal merchandise.
• Develop department standards and collaborate with store leaders to maximize sales.
• Stay current on industry trends and promotions to guide inventory and displays.
• Deliver personalized customer service and resolve issues promptly.

Skills

Leadership

Merchandising

Team training

Customer service

Communication

Education

High School Diploma or GED

Grilling training a plus

Job description

Are you seeking a rewarding position where your contributions are valued and your potential for advancement is recognized? If this resonates with you, we invite you to become a part of the Nyberg's ACE Family!

Position Summary

We're seeking a motivated, organized leader to oversee all aspects of the Grill 'n Smoke Department. This includes merchandising and inventory management, customer engagement, product expertise, and associate training. Your goal is to drive growth, increase sales, create an exceptional shopping experience, and develop knowledgeable sales teams through ongoing product knowledge and salesmanship training.

Grill 'n Smoke Department Manager

Essential Duties & Responsibilities

Other duties may be assigned.

Leadership & Department Management

• Serve as the Grill 'n Smoke Department Manager and product expert.
• Lead the continued growth and success of the Grill 'n Smoke category through strong merchandising, product knowledge, and sales leadership.
• Train and coach sales associates across all stores on grilling products, seasonal merchandise, customer service, and selling techniques.
• Develop and maintain department standards, ensuring consistency.
• Work closely with Store Leaders and the Merchandising Team to maximize sales opportunities and improve department performance.
• Stay current on industry trends, new products, and seasonal opportunities to provide recommendations for inventory, merchandising, and promotions.
• Assist in planning and executing seasonal transitions, promotional displays, and special events.

Customer Engagement

• Serve as a positive ambassador for Nyberg's ACE.
• Take proactive measures to assist customers in resolving challenges.
• Extend warm greetings to customers upon entry and throughout their store visit.
• Demonstrate a friendly and approachable demeanor, fostering strong relationships with customers and fellow associates.
• Prioritize prompt, courteous, and effective responses to pages and calls.
• Escalate customer concerns requiring management intervention when appropriate.
• Maintain expert-level knowledge of grilling products while continually expanding knowledge of other store departments.
• Deliver personalized recommendations and solutions that exceed customer expectations and uphold our commitment to amaze every customer on every occasion.

Operational Excellence

• Foster a workplace culture defined by positivity, professionalism, teamwork, and safety.
• Collaborate with store teams on receiving, stocking, merchandising, and maintaining grill 'n smoke inventory.
• Help maintain appropriate inventory levels and communicate replenishment needs.
• Ensure the department remains clean, organized, well-stocked, and visually appealing.
• Oversee merchandising standards, end caps, promotional displays, and seasonal resets across all stores.
• Assist with price changes, signage accuracy, and special orders.
• Operate a forklift after proper training while following all safety procedures.
• Promptly report operational issues to Store Leaders and assist in identifying solutions.
• Recommend innovative merchandising, sales, and operational improvements.
• Participate in store meetings and leadership discussions to promote communication and collaboration.
• Maintain a professional appearance and positive attitude at all times.
• Perform additional duties as assigned.

* Experience *

• Previous retail management or department leadership experience preferred.
• Knowledge of grills and grilling products is highly advantageous.
• Demonstrated ability to train, coach, and develop team members.
• Strong merchandising and visual presentation skills.
• Excellent communication, organizational, and problem-solving abilities.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to lift, move, and carry up to 40 pounds.
• Occasional climbing, bending, kneeling, and operating equipment.

Education/Training

• High School Diploma or GED required.
• Additional training or education in grilling or related fields is a plus.

Nyberg's ACE is an Equal Opportunity Employer. We are committed to providing equal employment opportunities and supporting the communities we serve.

Company Introduction

Nyberg’s ACE, a family-owned business for over 67 years, is proud to be a trusted part of the Sioux Falls community. Our dedicated team goes above and beyond to provide exceptional service, quality products, and a positive experience for every customer. We offer flexible schedules, competitive pay, and opportunities for growth, all while fostering a welcoming, inclusive work environment. At Nyberg’s ACE, we’re not just a retail store; we’re a local cornerstone where quality, service, and community come together.