Grievance Resolution Specialist (Corrections)

GEO Corrections & Detentions; Big Spring (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

GEO Corrections & Detentions in Texas is seeking a Grievance Coordinator to manage inmate grievances from receipt to resolution. You will document, investigate, and coordinate responses in accordance with agency procedures, ensuring accuracy and compliance across the facility.

The role requires a high school diploma or GED, at least two years as a correctional officer, and strong written communication, computer skills, and stress tolerance to operate effectively within a demanding environment.

Qualifications

• High school diploma or GED certification required.
• Minimum of two (2) years as a Correctional Officer required.
• College coursework and advanced training in behavioral sciences, correctional services, or related field preferred.
• Working knowledge of correctional program objectives, applicable court orders and laws.
• Ability to write communications, documents, policies, and other required written correspondence.
• Must be mature, flexible, and able to manage mental stress; earn the respect of inmates and staff.
• Must be able to use computers and the software applications typically used by the facility.

Responsibilities

• The Grievance Coordinator assists inmates/detainees in filing grievances through informal communication procedures.
• Maintains accurate records of prisoner grievances and any corresponding action.
• Investigates and recommends response action to management.
• Ensures full compliance with client agency procedures pertaining to inmate/detainee grievances.
• Recommends appropriate corrective action when warranted to management.
• Performs other administrative and investigative duties as assigned.

Skills

Written communication

Computer literacy

Resilience under pressure

Education

High school diploma or GED

Tools

Computers

Job description

GEO Corrections & Detentions in Texas is seeking a Grievance Coordinator to manage inmate grievances from receipt to resolution. You will document, investigate, and coordinate responses in accordance with agency procedures, ensuring accuracy and compliance across the facility.

The role requires a high school diploma or GED, at least two years as a correctional officer, and strong written communication, computer skills, and stress tolerance to operate effectively within a demanding environment.