GRIEVANCE COORDINATOR

GEO Corrections & Detentions; Big Spring (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

GEO Corrections & Detentions in Texas is seeking a Grievance Coordinator to manage inmate grievances from receipt to resolution. You will document, investigate, and coordinate responses in accordance with agency procedures, ensuring accuracy and compliance across the facility.

The role requires a high school diploma or GED, at least two years as a correctional officer, and strong written communication, computer skills, and stress tolerance to operate effectively within a demanding environment.

Qualifications

• High school diploma or GED certification required.
• Minimum of two (2) years as a Correctional Officer required.
• College coursework and advanced training in behavioral sciences, correctional services, or related field preferred.
• Working knowledge of correctional program objectives, applicable court orders and laws.
• Ability to write communications, documents, policies, and other required written correspondence.
• Must be mature, flexible, and able to manage mental stress; earn the respect of inmates and staff.
• Must be able to use computers and the software applications typically used by the facility.

Responsibilities

• The Grievance Coordinator assists inmates/detainees in filing grievances through informal communication procedures.
• Maintains accurate records of prisoner grievances and any corresponding action.
• Investigates and recommends response action to management.
• Ensures full compliance with client agency procedures pertaining to inmate/detainee grievances.
• Recommends appropriate corrective action when warranted to management.
• Performs other administrative and investigative duties as assigned.

Skills

Written communication

Computer literacy

Resilience under pressure

Education

High school diploma or GED

Tools

Computers

Job description

Benefits Information

Full-time employees will enjoy a competitive benefits package with options for you and your family including:

• Paid Time Off
• Paid Holidays
• 401(k) Matching
• Health Insurance
• Vision Insurance
• Life Insurance
• Health Savings Account
• Tuition Reimbursement
• Employee Discount
• Reduced Tuition Rates
• Disability Insurance
• Employee Assistance Program
• 401(k)
• Pet Insurance
• Dental Insurance
• Paid Training
• Flexible Spending Account

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Equal Opportunity Employer

Overview

Are you looking for a career you can feel good about? We hire only those that strive to do their best. By joining our family, you'll receive the honor and recognition that comes with working for the industry's global leader in evidence based rehabilitation.

Who We Are:

GEO provides complementary, turnkey solutions for numerous government partners worldwide across a spectrum of diversified correctional and community reentry services. From the development of state-of-the-art facilities and the provision of management services and evidence-based rehabilitation to the post-release reintegration and supervision of individuals in the community, GEO offers fully diversified, cost-effective services that deliver enhanced quality and improved outcomes.

Why Work for GEO:

• We believe that work is more than a place you go to every day. It is about being inspired and motivated to achieve extraordinary things.
• Employee benefits play an important role in making The GEO Group a great place to work. At GEO, we believe in the three pillars of employee wellbeing: physical, emotional, and financial. With comprehensive benefits and competitive wages, we trust that you will find all the resources you need here to be successful.

Responsibilities

Summary: The Grievance Coordinator is responsible for the receipt, investigation, and facility responses to grievances that are filed by detainees of the facility. Makes recommendations for corrective action when appropriate.

Primary Duties and Responsibilities:

• The Grievance Coordinator assists inmates/detainees in filing grievances through informal communication procedures.
• The Grievance Coordinator maintains accurate records of prisoner grievances and any corresponding action pursuant to the grievance.
• Investigates and recommends response action to management.
• The Grievance Coordinator ensures full compliance with client agency procedures pertaining to inmate/detainee grievances.
• Recommends appropriate corrective action when warranted to management.
• Performs other administrative and investigative duties as assigned.

Qualifications

Minimum Requirements:

• High school diploma or GED certification required.
• Minimum of two (2) years as a Correctional Officer required. College coursework and advanced training in behavioral sciences, correctional services, or related field preferred.
• Must possess a working knowledge of correctional program objectives, applicable court orders and laws as well as have a general understanding of the requirements for managing a secure correctional facility.
• Demonstration of the abilities needed to write communications, documents, policies, courtroom defenses, contract negotiations, and other required written correspondence is required.
• Must be mature, flexible, intellectually alert, and able to command the respect and confidence of inmates/staff and possess a high tolerance to mental stress.
• Must be able to use computers and the software applications typically used by the facility.

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