Grievance Resolution Specialist

CoreCivic; California City (CA); On-site; USD 33,000 - 47,000; Full time

Job summary

CoreCivic is seeking a Grievance Coordinator to oversee the inmate/resident grievance process, ensure timely informal and formal resolutions, and maintain accurate records in line with contract requirements.

The position requires a Bachelor's degree in a social or behavioral science, two years in criminal justice preferred, and proficiency with Microsoft Office. A valid driver's license and 21+ age are required.

Qualifications

• Bachelor's degree in social/behavioral science or related field.
• Two years of experience in criminal justice preferred.
• Experience may be substituted for the required education on a year-for-year basis.
• Experience with Microsoft Office applications or other similar software applications is required.
• Minimum age requirement: Must be at least 21 years of age.

Responsibilities

• Evaluate/Process inmate/resident grievances according to policies and contractual requirements.
• Facilitate informal resolutions before escalation to formal grievance process where permissible.
• Conduct research with inmates/residents/staff to establish factual support; maintain strict confidentiality.
• Make credibility assessments; weigh the rights/interests of all parties to facilitate successful resolution.
• Prepare/evaluate reports/responses; monitor action plans; coordinate appeals with management to resolution.

Education

Bachelor's degree in social/behavioral science or related field

Tools

Microsoft Office

Job description

CoreCivic is seeking a Grievance Coordinator to oversee the inmate/resident grievance process, ensure timely informal and formal resolutions, and maintain accurate records in line with contract requirements.

The position requires a Bachelor's degree in a social or behavioral science, two years in criminal justice preferred, and proficiency with Microsoft Office. A valid driver's license and 21+ age are required.