Grievance Coordinator

State of Montana; Gresham (OR); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation

PSLF program eligibility

Job summary

The Montana Department of Corrections (DOC) seeks a Grievance Coordinator for the Public Safety Division in Deer Lodge, MT. The role will oversee grievance functions, respond to formal grievances, and ensure procedural compliance across facilities while communicating clearly with offenders.

Additional duties may involve coordinating with external agencies and, when required, testifying in court regarding grievance procedures.

Qualifications

• Bachelor’s degree in business or related field.
• Three years of directly related work experience.
• Alternative combinations of education and experience will be considered on a case-by-case basis.

Responsibilities

• Oversee grievance functions for multiple facilities and respond to formal grievances.
• Explain grievance processes to offenders and coordinate with external departments and agencies as needed.
• Testify in court regarding grievance procedures when required.

Education

Bachelor’s degree in business or related field

Job description

GRIEVANCE COORDINATOR

PUBLIC SAFETY

DEER LODGE, MT

The Montana Department of Corrections (DOC) is creating a safer Montana through Accountability, Rehabilitation and Empowerment. If you want to work making positive changes in your community, the Montana Department of Corrections is the place for you!

The Public Safety Division operates Montana’s prisons safely and securely and provides supervision and support for offenders in the community through its Probation and Parole Bureau. The work performed in this division is integral to the department’s mission to create a safer Montana through accountability, rehabilitation, and empowerment. Make a difference! Join us today!

The Grievance Coordinator will take on expanded responsibilities to support increasing operational demands within the grievance process. This position will oversee grievance functions for the Mississippi facility, respond to and serve formal grievances, and ensure all procedural requirements are consistently followed. The role will also provide clear explanations of the grievance process to offenders and coordinate with external departments and agencies as needed. In addition, the Compliance Specialist may be required to testify in court regarding grievance procedures.

These enhanced duties represent a shift from a primarily administrative support role to a more advanced, process‑driven position with greater accountability. As grievance volumes continue to grow across facilities, this expanded role is essential to maintaining efficiency, compliance, and timely grievance resolution. The Compliance Specialist will play a key part in strengthening workflow, supporting staff, and ensuring the integrity of the grievance process across multiple locations.

QUALIFICATIONS

The knowledge, skills and abilities for this position are typically acquired through a combination of education and experience equivalent to:

• Bachelor’s degree in business or a related field.
• Three years of directly related work experience.

Alternative combinations of education and experience will be considered on a case‑by‑case basis.

BENEFITS

• Your service is rewarded with competitive compensation and generous State of Montana Benefits.
• State of Montana employment may qualify for student loan forgiveness under the Public Service Loan Forgiveness (PSLF) program.

NOTICES

Prison Rape Elimination Act (PREA) – Any person who has 1) engaged in sexual abuse in a prison, jail, lockup, community confinement facility, juvenile facility, or other institution; 2) been convicted of engaging in or attempting to engage in sexual activity in the community facilitated by force, overt or implied threats of force, or coercion, or if the victim did not consent or was unable to consent or refuse; or 3) been civilly or administratively adjudicated to have engaged in activity as described in the latter, are not qualified for this position.

Tobacco Free – The use of all tobacco products, including smokeless tobacco products and tobacco substitutes is prohibited in Department of Corrections buildings. In secure care facilities possession of tobacco products is prohibited.