Grievance & Appeals Intake Specialist

CVS Health; Helena (MT); On-site; USD 23,000 - 39,000; Full time

Benefits offered by this job

Comprehensive benefits package

Paid time off

Job summary

CVS Health is hiring for a grievance and appeals intake role. You will review, research, and enter cases within one business day, prioritizing requests from multiple intake sources. You will collaborate with QA and team members to ensure accuracy and timely handling of urgent matters.

The position emphasizes data entry, problem solving, critical thinking, and experience in grievances and appeals within a healthcare context. Full-time, on-site role with competitive benefits.

Qualifications

• 2+ years of related experience in grievance/admission or appeals.
• Strong problem solving and decision making skills.
• Excellent data entry and accuracy under deadlines.
• Attention to detail and ability to prioritize urgent requests.

Responsibilities

• Review, research, and enter grievance and appeal cases within one business day.
• Monitor intake sources (call, fax, email, mail) and prioritize requests.
• Coordinate with QA and participate in team meetings to ensure accuracy.

Skills

Experience

Problem solving

Critical thinking

Data entry

Grievance & appeals experience

Education

High school diploma or equivalent

Job description

CVS Health is hiring for a grievance and appeals intake role. You will review, research, and enter cases within one business day, prioritizing requests from multiple intake sources. You will collaborate with QA and team members to ensure accuracy and timely handling of urgent matters.

The position emphasizes data entry, problem solving, critical thinking, and experience in grievances and appeals within a healthcare context. Full-time, on-site role with competitive benefits.