Greeter Universal EARN/WIOA

Eckerd Connects; Philadelphia (Philadelphia County); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

PTO 19 days

11 holidays

Employer match 5%

Flexible spending accounts

Disability insurance

Life insurance

PSLF eligible

PTO exchange

Job summary

Eckerd Connects in Philadelphia, PA, is hiring a Greeter Universal for Earn/WIOA programs. You will explain policies, assist customers by phone or in person, and help connect them with services.

The role requires a high school diploma, strong customer-service skills, and a valid driver's license. You will maintain records, arrange appointments, and provide information from CareerLink resources.

The organization is committed to equal opportunity and offers benefits and a supportive environment.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service preferred.
• Must have a valid state driver’s license and be able to meet car insurance requirements.

Responsibilities

• Explain CareerLink policies and services to customers by phone or in person.
• Review files and documents to respond to requests and address questions or complaints.
• Schedule/confirm appointments and maintain filing systems and databases.
• Create and maintain monthly bulletin board with CareerLink information.
• Facilitate use of UC Courtesy Phone and coordinate call-backs as needed.

Skills

Customer service

Valid driver's license

Education

High school diploma or equivalent

Job description

Greeter Universal EARN/WIOA

Eckerd Connects Philadelphia, Pennsylvania, United States

About this position

Working with us takes a certain kind of person; we want someone who identifies with our values and is willing to challenge themselves both personally and professionally. We seek employees who are passionate about serving and making a difference in the lives of others.

Make more than a Living, Make a Difference

Our Benefits

• Low-Cost Medical, Dental and Vision Insurance
• 19 days of Paid Time Off the first year
• 11 paid holidays
• Retirement savings plan with employer match up to 5%
• Flexible spending accounts
• Paid short-term and voluntary long-term disability
• Group Term Life and AD&D Insurance
• Voluntary term life insurance
• Public Service Loan Forgiveness (PSLF) Eligible Employer
• PTO Exchange

Hourly Rate: $20.00

Duties & Responsibilities

• The Greeter Universal for Earn/WIOA programs will confer with customers by telephone or in person to explain CareerLink policies, procedures, and services to customers; maintain up-to-date knowledge of community services and resources available to customers and recommends/refers as appropriate.
• Review customers files, records, and other documents to obtain information to respond to requests; communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, and address complaints following up to ensure satisfactory resolution.
• Review available schedule of services and arrange/confirm appointments for customers; set up and manage paper or electronic filing systems, records information, update paperwork, and maintain documents; enter and maintain information in databases.
• Create and maintain monthly bulletin board containing timely and pertinent information about CareerLink Center.
• Facilitate customer use of UC Courtesy Phone, maintains order, determines whether claimant demand requires request for call back on second phone from the UC Service Center.

Qualifications

• High school diploma or equivalent required. Experience in customer service preferred.
• Must have an appropriate and valid state drivers license and be able to meet requirements for Eckerds Auto Insurance and be able to drive for business purposes.
• Required to pass a drug screen in compliance with our Substance Abuse and Drug-Free Workplace policy.

*This job description is intended to describe the general nature and level of work being performed by a person assigned to this job. It is not to be construed as an exhaustive list of all job duties that may be performed by a person so classified.

About Our Workforce Programs

Eckerd Connects provides Workforce Innovation and Opportunity Act (WIOA) services through contracts with the U.S. Department of Labor and local workforce boards, partnerships, and strategies to provide and create a career pathway for youth, adults, and dislocated workers. Training services include occupational skills training, customized training, on-the-job training, incumbent worker training, and transitional employment opportunities. We provide youth with development, academic instruction, career & technical education, and access to the 14 WIOA Youth Elements. We establish and develop relationships and networks with large and small employers and their intermediaries as well as develop, convene, or implement industry or sector partnerships.

Our Program Location

Eckerd Connects | Workforce Development
3901 Market Street, 2nd Floor
Philadelphia, PA 19104

Copy & paste the link into your browser for more program information: https://eckerd.org/jobs-training/workforce-development/

Copy & paste the link into your browser for more program information: https://eckerd.org/jobs-training/one-stop-centers/

Eckerd Connects employees and applicants for employment are covered by federal, state, and local laws designed to safeguard employees and job applicants from discrimination based on race, color, religion, sex, pregnancy, parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other status protected by applicable federal, state, or local laws.

Eckerd Connects is committed to providing equal employment opportunities to all individuals, including individuals with disabilities. We comply with the Americans with Disabilities Act (ADA) and applicable state and local laws by providing reasonable accommodations to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for sincerely held religious beliefs, observances, and practices. Auxiliary aids and services are available upon request to individuals with disabilities. If you need assistance or accommodation due to a disability, please contact [e-mail]. Relay Services Dial 711.

Know Your Rights: Workplace Discrimination is Illegal

Copy & paste the link into your browser: https://www.dol.gov/agencies/ofccp/posters

Eckerd Connects is a drug-free workplace and utilizes E-Verify to confirm employment eligibility.

Salary Information

$20 - $20Hourly Wage