Career Center Resource Coordinator

Eckerd Connects; Philadelphia (Philadelphia County); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Holidays

Retirement match 5%

Flexible spending accounts

Disability insurance

Life Insurance

PSLF Eligible

PTO Exchange

Job summary

Eckerd Connects in Philadelphia, PA is hiring a Career Center Resource Coordinator to maintain order and safety in the CRC, greet customers, assist with online PA CareerLink registration, and monitor progress to help clients reach their employment goals.

The role emphasizes strong customer service, active listening, and the ability to de-escalate when needed, with an hourly wage of $27.97 and a full slate of benefits.

Qualifications

• Associate degree in human services or 3+ years of related work experience.
• Experience working with the target population.
• Strong customer service, communication, and interpersonal skills; patient and able to de-escalate situations.
• Must pass a drug screen per company policy.

Responsibilities

• Maintain order and safety in the CRC for all customers.
• Provide prompt, friendly staff-assisted customer service and greetings.
• Assist first-time customers with online PA CareerLink registration.
• Monitor customer progress and guide use of tools to meet goals.

Skills

Customer service skills

Active listening

De-escalation

Education

Associate degree in human services

Job description

Career Center Resource Coordinator

Eckerd Connects Philadelphia, Pennsylvania, United States

About this position

Working with us takes a certain kind of person; we want someone who identifies with our values and is willing to challenge themselves both personally and professionally. We seek employees who are passionate about serving and making a difference in the lives of others.

Make more than a Living, Make a Difference

• Low-Cost Medical, Dental and Vision Insurance
• 19 days of Paid Time Off the first year
• 11 paid holidays
• Retirement savings plan with employer match up to 5%
• Flexible spending accounts
• Paid short-term and voluntary long-term disability
• Group Term Life and AD&D Insurance
• Voluntary term life insurance
• Public Service Loan Forgiveness (PSLF) Eligible Employer
• PTO Exchange

Hourly Rate:$27.97

Duties and Responsibilities

• The CRC Coordinator is responsible for maintaining order in the CRC and ensure the safety of all customers utilizing CRC service.
• Provide excellent, prompt, and staff assisted customer service to all center customers; provide each customer with a warm greeting when they enter the CRC and offer to debrief as customers are leaving the CRC.
• Assist first time customers with their on-line PA CareerLink registration.
• Actively monitor the progress of customer's while using the CRC, answer customer questions, help customers use the available tools effectively for the best results, and recommend specific, computer-based applications to meet customer goals.
• Maintain daily participation logs and forward to the Universal Services Team Lead
• Inform customers who request and exhibit the need for more services of available workshops and other resources, including the Welcome to PA CareerLink workshops, myPlace, and the benefits of WIOA registration.
• Maintain CRC in organized and clean manner and inform Universal Services Team Lead when CRC documents need to be refilled or equipment needs to be repaired.

Qualifications

• Associate Degree in human services field or minimum of three years of work experience in a related field required.
• Past experience working with the targeted population.
• Good conversation skills, genial personality; excellent customer services skills. Patience and ability to actively listen, resolve customer concerns, and de-escalate emotional customers or confrontational situations.
• Required to pass a drug screen in compliance with our Substance Abuse and Drug-Free Workplace policy.

*This job description is intended to describe the general nature and level of work being performed by a person assigned to this job. It is not to be construed as an exhaustive list of all job duties that may be performed by a person so classified.

About Our Workforce Programs

Eckerd Connects provides Workforce Innovation and Opportunity Act (WIOA) services through contracts with the U.S. Department of Labor and local workforce boards, partnerships, and strategies to provide and create a career pathway for youth, adults, and dislocated workers. Training services include occupational skills training, customized training, on-the-job training, incumbent worker training, and transitional employment opportunities. We provide youth with development, academic instruction, career & technical education, and access to the 14 WIOA Youth Elements. We establish and develop relationships and networks with large and small employers and their intermediaries as well as develop, convene, or implement industry or sector partnerships.

Our Program Location

Eckerd Connects | Workforce Development

5548 Chestnut St. Suite 101
Philadelphia, PA 19139

Connect with Us Video: https://vimeo.com/1170824876?fl=pl&fe=sh

Eckerd Connects employees and applicants for employment are covered by federal, state, and local laws designed to safeguard employees and job applicants from discrimination based on race, color, religion, sex, pregnancy, parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other status protected by applicable federal, state, or local laws.

Eckerd Connects is committed to providing equal employment opportunities to all individuals, including individuals with disabilities. We comply with the Americans with Disabilities Act (ADA) and applicable state and local laws by providing reasonable accommodations to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for sincerely held religious beliefs, observances, and practices. Auxiliary aids and services are available upon request to individuals with disabilities. If you need assistance or accommodation due to a disability, please contact [e-mail]. Relay Services Dial 711.

Know Your Rights: Workplace Discrimination is Illegal

Eckerd Connects is a drug-free workplace and utilizes E-verify to confirm employment eligibility

Salary Information

$27.97 - $27.97Hourly Wage