Greeter at 1936 - Camp Creek Resort

The St Joe Company; Alys Beach (FL); On-site; USD 28,000 - 36,000; Full time

Job summary

The St Joe Company is seeking a friendly Greeter to warmly welcome guests as they arrive and escort them to their seating area. You will help manage wait times, assist with guest departures, and ensure a pleasant first impression in a fast-paced dining environment.

Strong customer service and English language skills are essential. Prior hospitality experience is preferred, with an emphasis on teamwork and discreet handling of guest information to maintain privacy.

Qualifications

• Must be able to read and communicate in English.
• Experience in customer service is preferred.
• Detail-oriented and thorough.

Responsibilities

• Greet guests warmly and escort to tables.
• Assist in seating and manage wait times.
• Maintain positive guest relations and handle departures politely.
• Assist in keeping dining area clean and organized.
• Support in guiding servers and bus persons for table setup.
• Answer restaurant phones courteously and manage reservations.

Skills

Customer service

Verbal communication

Multitasking

Menu knowledge

Teamwork

Discretion

Reading ability

Education

High school diploma or equivalent

Tools

Restaurant POS

Job description

Job SummaryThe role of Greeter is responsible for being an upbeat and kind presence to greet guests when they enter our organization. It is key for the Greeter to remain positive and courteous with all guests while welcoming and escorting them to the appropriate location/table.Primary Responsibilities & Essential FunctionsCourteously greet and escort guests to tables and assist in seating.Maintain positive guest relations at all timesExtend courteous departures as guest leaveBe aware of wait times and notify the guests during busy timesAssist in preparing the restaurant for service and always maintaining the cleanliness of the roomComplete closing duties as assignedRestock supplies as neededBe familiar with the menus of the restaurant and be able to highlight items for guestMaintain complete knowledge of table and seat numbers, proper table set upsGuide servers and bus persons in table set-upAnswer restaurant telephone courteously and efficientlyCheck with the phone reservationists or answering machine messages to assure you have all reservationsCheck with manager to assure private parties are properly staffed and organized for the eveningCheck with kitchen to verify menu items are readily availableKeep in constant contact with the servers, manager, and the kitchen to ensure timing and food preparation is synchronized with guest flowThank guests leaving the restaurant to ensure they had a pleasant dining experienceAll other duties as assignedEducation and ExperienceSufficient education and literacy needed to identify and read product labels and to communicate with guests about job-related needsAbility to read, write, speak, and communicate in basic English preferredExperience in customer service is strongly preferredKnowledge, Skills, AbilitiesDetail-oriented and thorough.Ability to perform consistent work to the highest of standards.Ability to remain discreet and respect the privacy of guests.Strong customer service skills and ability to be friendly while mulitaskingEffective verbal communication skillsAbility to operate various restaurant operating systemsAbility to solve issues independentlyAbility to work as a teamAbility to memorize and describe menu itemsDecision making skillsPhysical DemandsStanding for extended periods of timeContinuous walking and movementMust be able to lift up to 25lbsWorking ConditionsMost work is done indoors with some outdoor exposure when taking or greeting guests on the patioPossible exposure to extreme heat and cold depending on seasonExposure to a somewhat noisy environmentThe above statements are intended to describe the general nature and level of work being performed and are not an exclusive list of all duties and responsibilities. The St. Joe Company/St. Joe Resort Operations reserves the right to amend and change responsibilities to meet business and organizational needs